Summary
Overview
Work History
Education
Skills
Timeline
Generic

TERNISHA PORTER

JACKSONVILLE

Summary

Senior Loan Processor with nearly two decades of expertise in mortgage banking and financial analysis. Demonstrates exceptional skills in conflict resolution, systems integration, and customer service, consistently enhancing team efficiency and client satisfaction. Committed to leveraging extensive experience in developing innovative loan processing protocols and strategies to drive organizational success and client trust.

Overview

19
19
years of professional experience

Work History

Remote Senior Loan Processor

Flagstar Bank/Loancare
Jacksonville
01.2021 - Current
  • Conducted preliminary assessment of applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
  • Assembled and compiled documents for loan closings.
  • Provided excellent customer service, maintaining high satisfaction levels among borrowers.
  • Prepared detailed reports of all financial transactions associated with each loan application.
  • Conducted verification of employment, income, and deposits to support loan decisions.

Remote Closing Qc Specialist

Freedom Mortgage Corporation
Jacksonville, Fl
07.2020 - 01.2021
  • Audited supplier facilities to ensure compliance with established standards.
  • Tested and verified product specifications for accuracy against established standards.
  • Monitored production processes to ensure quality control requirements were met.

SPOC/CLOSER II

LoanCare/Flagstar Bank
Jacksonville
11.2015 - 07.2020
  • Responded to customer inquiries and researched answers to questions.
  • Managed and resolved concerns, problems or issues to avoid closing delays.
  • Assembled and compiled title abstracts, insurance forms, loan documents, and tax receipts.
  • Prepared and typed loan applications, closing documents or legal documents using computers.
  • Completed final closeout of systems after loan funding.

Mortgage Specialist II

Selene Finance
Jacksonville
01.2015 - 12.2015

Single Point of Contact

Select Portfolio Servicing
Jacksonville
01.2014 - 12.2015

Collector II

Wells Fargo
Jacksonville
01.2010 - 12.2014

Customer Service/Sales Representative

Citibank
Jacksonville
01.2006 - 12.2010

Education

HIGH SCHOOL DIPLOMA -

First Coast Academy
Jacksonville, FL

Skills

  • Customer Service
  • Collections
  • Sales
  • Mortgage Banking
  • Financial Analysis
  • Forecasting
  • Budgeting
  • Conflict Resolution
  • Systems Integration
  • Microsoft Office
  • Compliance
  • Leadership
  • Clear communication
  • Quality control adherence
  • Decision-making confidence
  • Interpersonal relationship building
  • Loan processing proficiency
  • Advanced organizational skills

Timeline

Remote Senior Loan Processor

Flagstar Bank/Loancare
01.2021 - Current

Remote Closing Qc Specialist

Freedom Mortgage Corporation
07.2020 - 01.2021

SPOC/CLOSER II

LoanCare/Flagstar Bank
11.2015 - 07.2020

Mortgage Specialist II

Selene Finance
01.2015 - 12.2015

Single Point of Contact

Select Portfolio Servicing
01.2014 - 12.2015

Collector II

Wells Fargo
01.2010 - 12.2014

Customer Service/Sales Representative

Citibank
01.2006 - 12.2010

HIGH SCHOOL DIPLOMA -

First Coast Academy
TERNISHA PORTER