TERNISHA PORTER
JACKSONVILLE
Summary
Senior Loan Processor with nearly two decades of expertise in mortgage banking and financial analysis. Demonstrates exceptional skills in conflict resolution, systems integration, and customer service, consistently enhancing team efficiency and client satisfaction. Committed to leveraging extensive experience in developing innovative loan processing protocols and strategies to drive organizational success and client trust.
Overview
19
19
years of professional experience
Work History
Remote Senior Loan Processor
Flagstar Bank/Loancare
Jacksonville
2021.01 - Current
- Conducted preliminary assessment of applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
- Assembled and compiled documents for loan closings.
- Provided excellent customer service, maintaining high satisfaction levels among borrowers.
- Prepared detailed reports of all financial transactions associated with each loan application.
- Conducted verification of employment, income, and deposits to support loan decisions.
Remote Closing Qc Specialist
Freedom Mortgage Corporation
Jacksonville, Fl
2020.07 - 2021.01
- Audited supplier facilities to ensure compliance with established standards.
- Tested and verified product specifications for accuracy against established standards.
- Monitored production processes to ensure quality control requirements were met.
SPOC/CLOSER II
LoanCare/Flagstar Bank
Jacksonville
2015.11 - 2020.07
- Responded to customer inquiries and researched answers to questions.
- Managed and resolved concerns, problems or issues to avoid closing delays.
- Assembled and compiled title abstracts, insurance forms, loan documents, and tax receipts.
- Prepared and typed loan applications, closing documents or legal documents using computers.
- Completed final closeout of systems after loan funding.
Mortgage Specialist II
Selene Finance
Jacksonville
2015.01 - 2015.12
Single Point of Contact
Select Portfolio Servicing
Jacksonville
2014.01 - 2015.12
Collector II
Wells Fargo
Jacksonville
2010.01 - 2014.12
Customer Service/Sales Representative
Citibank
Jacksonville
2006.01 - 2010.12
Education
HIGH SCHOOL DIPLOMA -
First Coast Academy
Jacksonville, FLSkills
- Customer Service
- Collections
- Sales
- Mortgage Banking
- Financial Analysis
- Forecasting
- Budgeting
- Conflict Resolution
- Systems Integration
- Microsoft Office
- Compliance
- Leadership
- Clear communication
- Quality control adherence
- Decision-making confidence
- Interpersonal relationship building
- Loan processing proficiency
- Advanced organizational skills
Timeline
Remote Senior Loan Processor
Flagstar Bank/Loancare
2021.01 - Current
Remote Closing Qc Specialist
Freedom Mortgage Corporation
2020.07 - 2021.01
SPOC/CLOSER II
LoanCare/Flagstar Bank
2015.11 - 2020.07
Mortgage Specialist II
Selene Finance
2015.01 - 2015.12
Single Point of Contact
Select Portfolio Servicing
2014.01 - 2015.12
Collector II
Wells Fargo
2010.01 - 2014.12
Customer Service/Sales Representative
Citibank
2006.01 - 2010.12
HIGH SCHOOL DIPLOMA -
First Coast Academy