Kayla Hodapp
Caldwell,ID
Summary
Proven track record in enhancing loan processing efficiency and customer satisfaction, showcasing strong attention to detail and exceptional team collaboration. Mastered pipeline management and documentation review, significantly reducing turnaround times. Demonstrated adaptability and reliability, with a commitment to exceeding employer expectations and achieving results.
Overview
16
16
years of professional experience
Work History
Senior Loan Processor-Remote
Mutual of Omaha Mortgage
04.2021 - 11.2024
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Assisted in training junior loan processors, resulting in increased productivity across the team.
- Provided quick turnaround times to maintain fast-past schedule.
- Expedited funding process by closely collaborating with closing agents to resolve any outstanding issues promptly.
- Handled any conditions sent from underwriting departments.
- Conducted thorough borrower credit analysis to accurately assess financial stability and minimize default risks.
Rural Mail Carrier
United States Postal Service, USPS
03.2016 - 04.2021
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
Housekeeping Team Leader
Frontline Housekeeping Plus
08.2011 - 03.2016
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Managed team productivity and workflow to exceed quality standards.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Conducted regular room inspections to ensure adherence to brand standards and address any potential issues before they escalated.
- Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
Assistant Deli Manager
Yokes Fresh Market
07.2008 - 08.2011
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Increased sales through effective merchandising and attractive product displays.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business.
Education
Spokane Community College
Spokane, WASkills
- Skilled in Loan Processing
- Processing procedures
- Thorough Detail Orientation
- Effective Communication
- Proficient Time Management
- Collaborative Team Player
- Proficient in Transitioning
- Thorough Review of Documentation
- Closing Document Management
- Appraisals
- Pipeline Management Expertise
- Escrow Process Coordination Expertise
- Title Evaluation
- Customer service
- Teamwork and collaboration
- Effective Deadline Management
- Loan servicing
- File management
- Organizational Multitasking
- Consistent Dependability
- Credit evaluation
- Loan submissions
- Financial assessment
- Loan processing proficiency
- Cash handling and management
- Strong attention to detail
- Clear communication
- Documentation review
- Information verification
Timeline
Senior Loan Processor-Remote
Mutual of Omaha Mortgage
04.2021 - 11.2024
Rural Mail Carrier
United States Postal Service, USPS
03.2016 - 04.2021
Housekeeping Team Leader
Frontline Housekeeping Plus
08.2011 - 03.2016
Assistant Deli Manager
Yokes Fresh Market
07.2008 - 08.2011
Spokane Community College
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