Nadege Tougard
New York,NY
Summary
Reliable & enthusiastic Marketing Professional, with over 10 years of experience in core financial, marketing and client services industries. Seeking to utilize interpersonal and problem-solving skills in collaborative, creative & analytical environment. Strong work ethic, adaptability & exceptional communication competencies. Adept at working effectively unsupervised & quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Product Support Specialist
Wolters Kluwer
New York, NY
03.2022 - 09.2023
- Managed & maintained company’s e-book inventory, content & flow
- Supported Department in updating current products in e-store to promote business growth
- Liaised with News & Editorial Departments to research & prepare daily relevant Tag News
- Documented & updated all support activities including e-book & editors’ contact list
- Completed deadline-oriented projects within schedule
Agent
New York Life Insurance
New York, NY
06.2017 - 01.2023
- Prospected potential clients to offer financial services
- Analyzed financial strategies to help clients meet financial goals
- Managed clients’ financial portfolios
- Made recommendations on insurance; retirement plans
- Held seminars on financial planning, including estate or retirement planning
- Complied to company policies regarding confidentiality of client information
- Attended team meetings regularly to discuss updates on products, services & policies changes
- Developed customer relationships and ensured satisfaction with services.
IT Analyst
Brooklyn Hospital Center
Brooklyn, NY
03.2014 - 03.2017
- Implemented functional, technical & administrative cost-efficient software & IT systems
- Managed admin security & access of 7 different system accounts
- Logged & provided system reports & analysis
- Provided rapid response to urgent, priority & ad-hoc request
- Email accounts processing, accounts de-activation, E-mail forwarding, password reset
- Created monthly reports for active & termination email accounts
- Provided training to end-users on new systems
Invoice Analyst
Interfaith Medical Center
Brooklyn, NY
10.2011 - 02.2014
- Maintained accurate records of invoice processing activities
- Conducted invoice analysis & liaised with Finance Dept to ensure timely payment
- Ran analytical data reports from EMR as needed
- Assessed & monitored bill payment on Meditech application
- Utilized Kronos for payroll time keeping purposes
- Verified pricing, quantity, discounts & other terms on invoices
- Ensured adherence to company policies & procedures relating to accounts payable & receivable activities
Education
Bachelor of Science -
Brooklyn College
Brooklyn, NYMBA -
Keller Graduate School of Devry University
New York, NYMPM (Master’s in Project Management) -
Keller Graduate School of Devry University
Skills
- MS Office
- Mac OS
- Zoom
- Adobe
- Cisco WebEx
- Salesforce
- Remote Access
- Familiarity with SQL
- Workspace
- Workzone
- Social media platforms
- Ethical
- Excellent Communication
- Organizational
- Punctual
- Cross-Functional Collaboration
Professional Licenses
- Life Insurance License, 06/2017
- Health Insurance License, 06/2017
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Product Support Specialist
Wolters Kluwer
03.2022 - 09.2023
Agent
New York Life Insurance
06.2017 - 01.2023
IT Analyst
Brooklyn Hospital Center
03.2014 - 03.2017
Invoice Analyst
Interfaith Medical Center
10.2011 - 02.2014
Bachelor of Science -
Brooklyn College
MBA -
Keller Graduate School of Devry University
MPM (Master’s in Project Management) -
Keller Graduate School of Devry University
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