Na’Degonia Johnson
Albany
Summary
Well-versed in providing reinforcement for positive behaviors while helping with other areas such as personal grooming and life skill development. Positive and upbeat with good time management skills. Experienced with behavior intervention techniques, including de-escalation and positive reinforcement strategies. Utilizes therapeutic communication and collaborative problem-solving to address student needs. Strong understanding of behavior management principles and ability to create supportive learning environment.
Overview
10
10
years of professional experience
Work History
Behavior Aide
Cedar Tree Family Services
04.2024 - Current
- Transport clients within and outside the counties within Georgia for appointments and placements
- Supervise visits with families and monitor the well-being of each client.
Loyalty Program Associate
Hyatt Corporation
08.2023 - Current
- Assist with making new reservations and modifying existing reservations
- Help with member account rewards programs and answer general questions.
CERT Agent
US Department of Education-Great Lakes-Nelnet
11.2021 - 05.2023
- Assist with student loans by accepting payments, deferring/forbearing loans, and assisting with military and consolidation loans.
Customer Service Representative
Sykes Enterprise
04.2020 - 09.2021
- Worked with Bank of America as a Prepaid Claims agent, handling PPP Loans and Unemployment claims, and disputed transactions for customers.
Assistant
LaNoris Kinnell Learning Center
08.2014 - 06.2016
- Assisted children aged 5-14 with homework and ensured their safety by monitoring behavior and enforcing routines.
Education
High School Diploma -
Terrel Middle-High School
05.2015
Skills
- Fast learner
- Hard worker
- Strong ethics
- Independent
- Behavior Modeling
- Multitasking Abilities
- Critical Thinking
- Organizational Skills
- Reliability
- Effective Communication
- Adaptability and Flexibility
- Self Motivation
References
Upon Request
Timeline
Behavior Aide
Cedar Tree Family Services
04.2024 - Current
Loyalty Program Associate
Hyatt Corporation
08.2023 - Current
CERT Agent
US Department of Education-Great Lakes-Nelnet
11.2021 - 05.2023
Customer Service Representative
Sykes Enterprise
04.2020 - 09.2021
Assistant
LaNoris Kinnell Learning Center
08.2014 - 06.2016
High School Diploma -
Terrel Middle-High School
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