Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nader Agahi

Parkville,MD

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Recognized for rapidly learning new systems and technologies while maintaining strong performance in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

10
10
years of professional experience

Work History

Genius

Apple Store
Towson
03.2022 - Current
  • Provided in-depth knowledge of Apple products and services to enhance customer experience.
  • Skilled at working independently and collaboratively in a team environment.
  • Trained new associates on operational procedures and customer service excellence protocols.
  • Installed and configured hardware and software systems to optimize performance.
  • Provided technical support to end-users, resolving issues efficiently and effectively.

Computer Specialist

Micro Center
Towson
09.2018 - 06.2019
  • Provided technical support to end-users, improving customer satisfaction through effective communication.
  • Proper handle with cash and credit transactions to ensure safety and precautions
  • Diagnosed and resolved hardware and software issues for diverse computer systems.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Participated in ongoing training programs to stay current with industry trends and new technologies relevant to computer repair services.

Game Advisor

GameStop
Parkville
06.2016 - 08.2018
  • Processed transactions of expensive hardware/games into the store
  • Assisted customers by recommending certain game titles to suit their play styles
  • Used teamwork with coworkers to talk about new and upcoming video games

Education

Associate’s Degree - Biology

Community College of Baltimore County
Essex, MD
06.2016

Skills

  • Fluent in Farsi
  • Proficient in IT tools and systems
  • Hardware and software repair
  • Proficient in Windows 11, macOS, and Linux operating systems
  • Strong conflict resolution skills
  • Workflow optimization
  • Apple product expertise
  • Teamwork and collaboration
  • Dependable and responsible

Timeline

Genius

Apple Store
03.2022 - Current

Computer Specialist

Micro Center
09.2018 - 06.2019

Game Advisor

GameStop
06.2016 - 08.2018

Associate’s Degree - Biology

Community College of Baltimore County