Nader Agahi
Apple Store
Parkville,MD
10
years of professional experience
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Recognized for rapidly learning new systems and technologies while maintaining strong performance in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Work History
Genius
4 Years 7 Months- Provided in-depth knowledge of Apple products and services to enhance customer experience.
- Skilled at working independently and collaboratively in a team environment.
- Trained new associates on operational procedures and customer service excellence protocols.
- Installed and configured hardware and software systems to optimize performance.
- Provided technical support to end-users, resolving issues efficiently and effectively.
Computer Specialist
9 Months- Provided technical support to end-users, improving customer satisfaction through effective communication.
- Proper handle with cash and credit transactions to ensure safety and precautions
- Diagnosed and resolved hardware and software issues for diverse computer systems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Participated in ongoing training programs to stay current with industry trends and new technologies relevant to computer repair services.
Game Advisor
2 Years 2 Months- Processed transactions of expensive hardware/games into the store
- Assisted customers by recommending certain game titles to suit their play styles
- Used teamwork with coworkers to talk about new and upcoming video games
Education
Associate’s Degree - Biology
Skills
Fluent in Farsi
Proficient in IT tools and systems
Hardware and software repair
Proficient in Windows 11
macOS
and Linux operating systems
Strong conflict resolution skills
Workflow optimization
Apple product expertise
Teamwork and collaboration
Dependable and responsible
Timeline
Genius
Apple Store
03.2022 - CurrentRead More
Computer Specialist
Micro Center
09.2018 - 06.2019Read More
Game Advisor
GameStop
06.2016 - 08.2018Read More
Community College of Baltimore County
Associate’s Degree from Biology
Read More