Nader Agahi
Parkville,MD
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Recognized for rapidly learning new systems and technologies while maintaining strong performance in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
10
10
years of professional experience
Work History
Genius
Apple Store
Towson
03.2022 - Current
- Provided in-depth knowledge of Apple products and services to enhance customer experience.
- Skilled at working independently and collaboratively in a team environment.
- Trained new associates on operational procedures and customer service excellence protocols.
- Installed and configured hardware and software systems to optimize performance.
- Provided technical support to end-users, resolving issues efficiently and effectively.
Computer Specialist
Micro Center
Towson
09.2018 - 06.2019
- Provided technical support to end-users, improving customer satisfaction through effective communication.
- Proper handle with cash and credit transactions to ensure safety and precautions
- Diagnosed and resolved hardware and software issues for diverse computer systems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Participated in ongoing training programs to stay current with industry trends and new technologies relevant to computer repair services.
Game Advisor
GameStop
Parkville
06.2016 - 08.2018
- Processed transactions of expensive hardware/games into the store
- Assisted customers by recommending certain game titles to suit their play styles
- Used teamwork with coworkers to talk about new and upcoming video games
Education
Associate’s Degree - Biology
Community College of Baltimore County
Essex, MD06.2016
Skills
- Fluent in Farsi
- Proficient in IT tools and systems
- Hardware and software repair
- Proficient in Windows 11, macOS, and Linux operating systems
- Strong conflict resolution skills
- Workflow optimization
- Apple product expertise
- Teamwork and collaboration
- Dependable and responsible
Timeline
Genius
Apple Store
03.2022 - Current
Computer Specialist
Micro Center
09.2018 - 06.2019
Game Advisor
GameStop
06.2016 - 08.2018
Associate’s Degree - Biology
Community College of Baltimore County