Nadia Alsaedy
Dearborn Heights
Summary
Skilled professional experienced in facilitating the immigration process and managing multilingual translation projects. Bringing strong communication and interpersonal skills, cultural knowledge, and a continuous learning mindset. Successful at providing accurate translations, managing caseloads, and ensuring compliance with eligibility requirements. Frequently praised as detail-oriented by peers, I can be relied upon to help your team achieve its goals. Dedicated individual with a passion for providing top-notch customer service. Skilled in handling customer inquiries, complaints, and orders. Possesses a strong understanding of customer service principles and procedures. Able to handle challenging situations with ease and professionalism.
Overview
23
23
years of professional experience
Work History
City Ordinance Officer
City Of Dearborn Heights
09.2025 - Current
- Oversaw daily operations to ensure compliance with city regulations and standards.
- Coordinated community outreach programs, enhancing engagement and public awareness initiatives.
- Implemented process improvements, streamlining workflows for increased efficiency within the department.
- Trained new staff on operational procedures, fostering a culture of knowledge sharing and teamwork.
- Managed conflict resolution effectively, addressing citizen concerns with professionalism and empathy.
- Improved department efficiency by streamlining and implementing policies and processes.
TRANSLATOR AND INTERPRETER
Salman Immigration and Translation
01.2011 - 01.2025
- Assists people with the immigration process, including helping them obtain documents, providing information, and solving problems. Other responsibilities include scheduling appointments, processing visas and work permits, and ensuring compliance with eligibility requirements. Prepares and files immigration petitions and applications, conducts legal research, and collaborates with clients and attorneys to gather documents. Other responsibilities include managing a caseload, tracking deadlines, and communicating with clients.
- Excellent communication skills necessary to effectively convey information between languages during interpretation sessions.
- Skilled in creating accurate translations that retain the original meaning of the source material.
- Familiarity with industry-specific terminology related to legal, medical, financial, engineering, and other documents.
- Knowledgeable about cultural differences between countries and regions to ensure a successful interpretation process.
- Strong interpersonal skills enabling effective collaboration with colleagues on multilingual projects.
- Competent in proofreading translated materials for accuracy and clarity before submission.
- Highly experienced in providing consecutive and simultaneous interpreting services for conferences, meetings, seminars.
- Innovative thinker capable of finding creative solutions for complex translation challenges.
- Proven track record of working with clients from diverse backgrounds including government officials, business executives, students.
- Able to manage simultaneous translation projects from start to finish with high attention to detail.
- Adaptable approach allowing quick responses when changes are required due to unforeseen circumstances.
- Discussed translation requirements with clients and determined any fees to be charged for services provided.
- Assisted in the translation of legal documents for law firms.
- Edited and revise translated materials.
- Read written materials, such as legal documents, scientific works and news reports and rewrote material into specified languages.
CULTURAL ADVISOR
TCS Translation
01.2008 - 01.2010
- Federal Law Enforcement Training Centers (FLETC) taught law enforcement students a variety of courses and specialty areas. Conducted cultural instruction sessions in classrooms.
- Conducted research on a variety of topics related to culture, such as customs, traditions, beliefs, values, etiquette, and social norms.
- Educated management on how best to foster an inclusive work environment that is respectful of all cultures represented by employees.
REPORTING SPECIALIST
OSS
01.2007 - 01.2008
- Camp Bucca was a forward operating base that housed a theater internment facility maintained by the United States military in the vicinity of Umm Qasr, Iraq. Observe and submit reports on misbehavior of detainees. Assist in the admittance and release of detainees. Pay local employees on the date and with the frequency specified in their contract.
- Established procedures for ensuring quality assurance standards were met during report generation.
ASSOCIATE BANKER
Bank of America
10.2004 - 01.2006
- Processing transactions quickly and accurately, such as deposits, withdrawals, check cashing, and currency exchanges. Managing cash drawer throughout the day, including counting it, reconciling it, and removing damaged currency. Assisting customers with their queries, answering emails and phone calls, and promoting the bank's products and services. Coordinating with other bank team members and reporting regularly. Identifying customers before conducting transactions to protect the bank and customers from fraud and money laundering. Opening new accounts, helping with loan applications, issuing money orders, and preparing transaction reports.
- Developed strong problem solving skills by resolving complex customer issues quickly and efficiently.
- Assisted customers with online banking inquiries including resetting passwords and troubleshooting log-in issues.
MANGER
OSS
09.2003 - 09.2004
- Trained the National Guard, to go overseas.
- Gave lessons to the US Army about the Middle eastern Cultures. Writing Scenarios for training the US Army. Preparing schedules and checks for civilians. Renting cars and hotel rooms for civilians. Recruited Arab and American Role Players. Scheduled work hours.
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
Education
HIGH SCHOOL DIPLOMA -
Edsel Ford High School
Dearborn06.2003
Skills
- Customer service
- Data entry
- Critical thinking
- Administrative support
- Team collaboration aptitude
- Time management
- Problem-solving
- Decision-making
- Customer relations
- Report preparation
- Cultural awareness
- Community relations
LANGUAGES
Arabic
Native
Timeline
City Ordinance Officer
City Of Dearborn Heights
09.2025 - Current
TRANSLATOR AND INTERPRETER
Salman Immigration and Translation
01.2011 - 01.2025
CULTURAL ADVISOR
TCS Translation
01.2008 - 01.2010
REPORTING SPECIALIST
OSS
01.2007 - 01.2008
ASSOCIATE BANKER
Bank of America
10.2004 - 01.2006
MANGER
OSS
09.2003 - 09.2004
HIGH SCHOOL DIPLOMA -
Edsel Ford High School