Shayla Pitzen
Lambertville,MI
Summary
Dedicated professional with years of experience and knowledge of customer service, and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Ordinance Officer
Bedford Township
08.2009 - 06.2024
- Authored detailed reports documenting observations and findings for internal and external stakeholders.
- Enforced municipal codes and township ordinances.
- Conducted inspections, investigations, and professionally addressed violations / citizen complaints in a timely manner.
- Ensured legal compliance by staying up-to-date with regulations and implementing necessary changes to meet standards.
- Cultivated positive community relations through effective communication and collaboration with local residents.
- Performed thorough property inspections to assess adherence to safety standards and regulations.
- Coordinated operations with other emergency service groups.
- Ensured compliance with local laws and ordinances through regular policy reviews and updates.
Sales Associate
Hallmark
08.2007 - 08.2009
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Computers
University of Scranton
Scranton, PA1996
Skills
- Patience and Empathy
- Cash Handling
- Budgeting and finance
- Community Relations
- Customer Service
- Customer Assistance
Timeline
Ordinance Officer
Bedford Township
08.2009 - 06.2024
Sales Associate
Hallmark
08.2007 - 08.2009
Computers
University of Scranton