Summary
Overview
Work History
Education
Skills
Timeline
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Nadia Anderson

Welcome Acres,MD

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Medical Courier

Annapath Inc.
Bowie , MD
02.2023 - 11.2024
  • Provided customer service by responding to inquiries about delivery times and status updates.
  • Verified accuracy and completeness of data entry into the database system.
  • Organized medical records to ensure accuracy in patient information.

Head Cashier Supervisor

Lowe's Home Improvement Center, LLC
Bowie, MD
06.2022 - 02.2023
  • Provided technical support when needed during installation or setup of products.
  • Participated in team meetings to discuss improvements in processes or procedures related to phone operations.
  • Worked with other department leaders to promote services and deliver seamless banking experience.

Cashier

Lowe's Home Improvement LLC.
La Plata, MD
05.2021 - 06.2022
  • Utilized active listening skills to interpret verbal communications accurately.
  • Maintained accurate records of all transactions processed throughout the day.
  • Ensured compliance with all safety regulations within the store environment.
  • Assisted colleagues whenever possible with heavy lifting tasks or other duties which may be deemed necessary for job completion in an efficient manner.

Customer Service Representative

Sassy Pans LLC.
Upper Marlboro, MD
07.2020 - 05.2021
  • Identified areas of improvement within the team's processes and procedures.
  • Resolved customer complaints promptly and professionally.
  • Performed comprehensive market research to expand sales.

Office Assistant

Haskins Anderson Design & Build LLC
La Plata, MD
04.2019 - 07.2020
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
  • Updated calendar events in Outlook ensuring that all deadlines were met in a timely fashion.
  • Collaborated with program staff to ensure that objectives were met within timelines.
  • Created digital files from hard copy originals for archiving purposes.

Social Media Marketing Manager

Quality Touch Studios, LLC
La Plata , MD
05.2017 - 04.2019
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Achieved cost-savings by developing functional solutions to problems.

Education

Information Technology

College of Southern Maryland
La Plata, MD
05-2025

Skills

  • Strong Communication
  • Heavy Lifting
  • Attention to Detail and Organization
  • Cash Flow Management
  • Salesforce Experience

Timeline

Medical Courier

Annapath Inc.
02.2023 - 11.2024

Head Cashier Supervisor

Lowe's Home Improvement Center, LLC
06.2022 - 02.2023

Cashier

Lowe's Home Improvement LLC.
05.2021 - 06.2022

Customer Service Representative

Sassy Pans LLC.
07.2020 - 05.2021

Office Assistant

Haskins Anderson Design & Build LLC
04.2019 - 07.2020

Social Media Marketing Manager

Quality Touch Studios, LLC
05.2017 - 04.2019

Information Technology

College of Southern Maryland

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