Nadia Bennett
Kansas City,MO
Summary
.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Retention Specialist
Public Storage
Kansas City, MO(REMOTE)
10.2023 - 02.2025
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
Customer Service Representative
Convey Health
Overland Park, KS
03.2021 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Medical Assistant
Encompass
Independence, MO
01.2017 - 03.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Associate Degree - Medical Assistant
Concorde Career College
Kansas City, MO06-2014
High School Diploma -
Hogan Preparatory Academy
Kansas City, MO06-2014
Skills
- Patient Care and Support
- Behavioral Health Understanding
- Vital Signs Monitoring
- Appointment Scheduling
- Medical Records Management
- HIPAA Compliance
- Compassionate Communication
- Multidisciplinary Team Collaboration
- Attention to Detail
Timeline
Retention Specialist
Public Storage
10.2023 - 02.2025
Customer Service Representative
Convey Health
03.2021 - 09.2023
Medical Assistant
Encompass
01.2017 - 03.2021
Associate Degree - Medical Assistant
Concorde Career College
High School Diploma -
Hogan Preparatory Academy