Zhrtyne' Rose
Denton,TX
Summary
Detail-oriented Access & Customer Support Specialist and Patient Care Technician with 3+ years of experience in healthcare and insurance. Skilled in patient care support, patient/member intake, insurance verification, benefits eligibility, and resolving high-volume inquiries with accuracy and professionalism. Experienced with HIPAA compliance, EMR/CRM documentation, and cross-functional collaboration to support quality patient care and efficient operations.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Customer Retention Representative
Molina Healthcare
Remote
10.2025 - Current
- Resolved 50+ high-volume member inquiries daily, using problem-solving and de-escalation techniques to improve customer satisfaction and retention.
- Assisted members with plan selection, renewals, provider access, and benefits verification to support accurate enrollment and healthcare navigation.
- Maintained accurate, HIPAA-compliant documentation in CRM systems while verifying eligibility and coverage to support quality service and operational compliance.
Rehab Technician
Red Oak Health & Rehabilitation Center
Red Oak, Tx
06.2023 - 07.2025
- Supported therapists in patient treatments, mobility assistance, and rehabilitation exercises, prioritizing patient safety and comfort.
- Managed therapy documentation and processed medical records, ensuring accurate entry of patient information into rehabilitation software.
- Organized rehabilitation equipment, managed linens, and upheld infection control and HIPAA standards to maintain a safe treatment environment.
Patient Care Tech
Medical City
Dallas, Tx
04.2022 - 06.2023
- Provided direct patient care, assisting with activities of daily living, hygiene, bathing, feeding, toileting, mobility, repositioning, and safe patient transfers.
- Obtained and documented vital signs, monitored changes in patient condition, and promptly reported concerns or abnormal findings to nursing staff.
- Supported nurses and healthcare teams with patient transport, fall prevention, infection control, HIPAA compliance, and maintaining a safe, clean patient environment.
Patient Care Technician
Park Village Healthcare & Rehabilitation
Desoto, Tx
09.2020 - 04.2022
- Assisted patients with activities of daily living (ADLs), including bathing, dressing, grooming, feeding, mobility, and safe patient transfers.
- Recorded vital signs, documented patient information, and reported changes in condition while maintaining HIPAA, BLS, and infection control standards.
- Supported therapists with rehabilitation treatments and exercises to improve patient mobility, safety, and overall quality of care.
Education
Bachelor of Science - Health Studies
Texas Womans University
Denton, Tx07-2026
Associate of Arts - Liberal Arts
North Lake Community College
Irving, TX02-2023
High School Diploma -
Wilmer-Hutchins High School
Dallas, TX06-2021
Skills
- Insurance Verification & Eligibility
- Benefits Verification
- Prior Authorization Support
- Patient Access & Intake
- HIPAA & PHI Compliance
- EMR/CRM Systems
- Medical Documentation
- Patient Care Support
- Customer Support
- Cross-Functional Collaboration
- Member retention
- Identity Verification
Certification
- Basic Life Support (BLS) - American Red Cross, 07/31/2028
- Adult and Pediatric First Aid/CPR/AED - American Red Cross, 07/11/2028
Organization
Alpha Kappa Alpha Sorority Inc.
Timeline
Customer Retention Representative
Molina Healthcare
10.2025 - Current
Rehab Technician
Red Oak Health & Rehabilitation Center
06.2023 - 07.2025
Patient Care Tech
Medical City
04.2022 - 06.2023
Patient Care Technician
Park Village Healthcare & Rehabilitation
09.2020 - 04.2022
High School Diploma -
Wilmer-Hutchins High School
Bachelor of Science - Health Studies
Texas Womans University
Associate of Arts - Liberal Arts
North Lake Community College