Omojuolalo Jackson
Farmers Branch,TX
Summary
Resourceful Customer Support Representative with over 5 years of experience in high-volume inbound and outbound patient and customer interactions. Proven ability to manage 60–120+ daily inquiries, providing detailed guidance on services, billing, and scheduling while ensuring 98–100% data accuracy. Skilled in de-escalating stressful situations, coordinating with cross-functional teams to reduce resolution time by 20%+, and maintaining strict HIPAA compliance. Eager to leverage expertise in CRM systems and process improvement to enhance customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Support Representative
MCI/TMONE LLC
11.2025 - Current
- Provided customer support across multiple consumer brands, including Beauty, Wellness, and Oral Care industries.
- Handled high-volume inbound and outbound customer interactions related to orders, billing inquiries, product information, refunds, and account updates.
- Educated customers on product features, promotions, subscription terms, and fulfilment timelines while maintaining a service-first approach.
- Documented all interactions accurately in CRM systems in compliance with company policies and quality standards.
- Maintained professionalism and empathy while navigating retention-focused conversations and resolving customer concerns.
- Consistently met strict handled time, quality assurance, and scheduled adherence metrics in a remote environment.
- Achieved first-call resolution by efficiently identifying customer needs and providing timely, accurate solutions.
Revenue Cycle & Data Support
CorroHealth
02.2023 - 10.2025
- Supported claims review and data validation processes, contributing to improved billing accuracy and reduced rework.
- Assisted in identifying data inconsistencies impacting claims processing and reimbursement timelines.
- Improved documentation workflows, increasing operational efficiency and reducing manual errors.
- Applied analytical skills to track trends in customer complaints and billing issues, supporting process improvements.
- Reduced recurring billing and service complaints by 20%+ through proactive issue resolution and education.
Customer Service Representative
Randstad for Alight Solutions
02.2020 - 03.2023
- Provided support for benefits administration, including payroll-related inquiries and employee account updates.
- Responded to inbound calls and emails, resolving issues related to benefits enrolment, deductions, eligibility, and system navigation.
- Ensured accurate documentation and case resolution in compliance with company policies and quality standards.
- Maintained confidentiality while handling sensitive employee and payroll information.
Customer Service Representative/Data Support
Sagility Healthcare
01.2019 - 01.2020
- Supported healthcare members with benefit enquiries, eligibility verification and plan information.
- Assisted callers with claim-related questions, and insurance related inquiries while maintaining HIPAA and data privacy standards.
- Navigated multiple systems to document interactions accurately and resolve issues efficiently.
- Maintained professionalism and empathy while handling sensitive healthcare-related concerns.
Education
Bachelor of Science - Economics
University of Ilorin
06-2014
Skills
- Call Center Operations
- Denial Resolution & Claims Follow-Up
- Insurance Verification & Eligibility
- Billing Support & Account Management
- CRM Systems (Salesforce, Zendesk)
- HIPAA Compliance
- Data Entry & Documentation Accuracy
- Appointment Scheduling
- EOB Review & Analysis
- Medicare, Medicaid, Commercial Plans
- Microsoft Office Suite
- Medical Terminology
- CRM Tools (Salesforce, Zendesk)
- Data Entry Systems
- Reporting Tools
- Healthcare Systems
- Customer Service & Patient Relations
- Conflict Resolution & De-escalation
- Cross-Functional Collaboration
- Process Improvement
Certification
- Salesforce CRM Certification
- Zendesk Certification
- HIPAA Compliance & Medical Terminology
- Medical Billing and Coding Certification, AAPC
- Customer Service Excellence Certification
- Leadership & Team Management Training
- HubSpot
Timeline
Customer Support Representative
MCI/TMONE LLC
11.2025 - Current
Revenue Cycle & Data Support
CorroHealth
02.2023 - 10.2025
Customer Service Representative
Randstad for Alight Solutions
02.2020 - 03.2023
Customer Service Representative/Data Support
Sagility Healthcare
01.2019 - 01.2020
Bachelor of Science - Economics
University of Ilorin