JOSE MOYA
Phoenix,AZ
Summary
Experienced and results-driven Client/Customer Service with a proven track record in providing exceptional customer service and problem solving. I am seeking a challenging role where I can contribute my skills to achieve business objectives.
Overview
18
18
years of professional experience
Work History
Customer Support Representative
Enova Financial
Chicago, IL
09.2025 - Current
- Resolved customer inquiries through various communication channels, ensuring prompt and efficient service.
- Assisted in onboarding new team members, enhancing training processes and resource accessibility.
- Utilized CRM software to track interactions and manage customer relationships effectively.
- Collaborated with cross-functional teams to identify and implement process improvements for enhanced customer satisfaction.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
Client Service Senior Representative
New York Life
01.2011 - 01.2025
- Manage day to day needs for Life, Accident and disability insurance clients and brokers. Provide high quality customer service
- Interpret insurance policies and benefits.
- Answer billing questions. Provide claim status and details
- Provide forms, document and reports.
Call Center Escalation Supervisor
Macy's Credit & Customer Service
01.2008 - 01.2011
- Received escalated calls from customers and provide one call resolutions.
- Provide coaching and solutions to team mates who reach out for guidance.
- Implement new de-escalation strategies and provide feedback on other implementations to improve processes.
Education
Pharmacy Technician - undefined
APOLLO COLLEGE
01.2001
Highschool Diploma - undefined
METRO TECH
01.1997
Skills
- Customer Service
- Quick Learner
- Windows proficient
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Customer service excellence
- Inbound call answering
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Interpersonal skills
- Active listening
- Microsoft windows and office
- Call management
- Organizational skills
- Tracking and documentation
- Friendly and patient
- Incoming call management
- Call center operations
- Complaint handling
LANGUAGES
English: Fluent
Timeline
Customer Support Representative
Enova Financial
09.2025 - Current
Client Service Senior Representative
New York Life
01.2011 - 01.2025
Call Center Escalation Supervisor
Macy's Credit & Customer Service
01.2008 - 01.2011
Pharmacy Technician - undefined
APOLLO COLLEGE
Highschool Diploma - undefined
METRO TECH