Nadia Bouwer
Lydenburg,Mpumalanga
Summary
Dedicated and results-driven professional with a strong work ethic and a commitment to excellence. Highly motivated, energetic, and a natural leader, adept at crisis management and problem-solving. Passionate about maintaining high performance standards, ensuring workplace safety, and protecting fellow workers. Proven ability to respond quickly and effectively in fast-paced environments, demonstrating reliability, initiative, and a proactive approach to challenges.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Stock & Carton Store Manager
Naranja Packers
01.2023 - Current
- Manage stock and carton store operations, ensuring optimal inventory levels and minimal waste
- Implement and oversee stock tracking systems to enhance efficiency and accuracy
- Supervise procurement, storage, and distribution of materials to meet production needs
- Train and lead a team, ensuring high performance and adherence to safety protocols
- Collaborate with suppliers and internal teams to streamline supply chain processes
- Conduct regular audits and reporting to maintain accurate inventory records
- Lead a team of 107 staff members, ensuring efficient warehouse operations
- Coordinated with suppliers to streamline procurement and delivery processes
- Quality control & compliance
- Cost control & budgeting
Blue Berry Farm Manager
Avinier
01.2019 - 01.2022
- Managed daily farm operations, ensuring efficient production and resource allocation
- Supervised, trained, and motivated farm workers to enhance productivity and adherence to best agricultural practices
- Oversaw budgeting, procurement, and cost control measures to maximize profitability
- Ensured compliance with agricultural regulations, safety protocols, and environmental guidelines
- Coordinated logistics, supply chain management, and distribution of farm produce
- Monitored and analysed farm performance data, adjusting strategies to optimize production
CRM Manager
Aramex
01.2017 - 01.2019
- Develop and implement customer relationship strategies to enhance client retention and satisfaction
- Manage customer accounts, ensuring timely resolution of issues and maintaining a positive customer experience
- Collaborate with sales and marketing teams
- Strengthened customer relationships by addressing inquiries and resolving concerns in a timely manner
- Conducted market research to understand customer needs and preferences, leading to improved service offerings
- Assisted in developing loyalty programs and customer feedback mechanisms to enhance satisfaction
- Monitored key performance metrics related to customer engagement and provided reports to senior management
Resort Manager & Share Holder
Coco Rico Resort
01.2008 - 01.2012
- Managed daily lodge & restaurant operations, including guest services, staff coordination, and facility maintenance
- Led a team of 52 employees, ensuring top-tier customer service and staff performance
- Oversaw budgets, revenue management, and cost control measures to optimize profitability
- Developed and enforced safety protocols, ensuring compliance with health and safety regulations
- Established partnerships with local businesses to enhance guest experiences and promote eco-tourism
- Resolved guest concerns promptly, ensuring high satisfaction and positive reviews
Education
High School Diploma -
Hoerskool Nelspruit
NelspruitSkills
- Inventory & Stock Management
- Procurement & Supply Chain Coordination
- Leadership & Team Supervision
- Problem-Solving & Crisis Management
- Compliance & Safety Regulations
- Farm Operations & Production Management
- Budgeting & Financial Planning
- Staff Supervision & Training
- Customer Relationship Management (CRM)
- Client Retention & Engagement
- Conflict Resolution & Problem-Solving
- Sales & Business Development
- Communication & Negotiation
- Team Leadership & Collaboration
- Lodge Operations Management
- Hospitality & Tourism Industry Knowledge
Hobbies and Interests
- Nature & Wildlife: Passionate about animals, watching wildlife documentaries, and visiting Kruger National Park whenever possible.
- Gardening: Enjoys cultivating plants and spending time outdoors.
- Family & Sports: Loves watching my kids play sports.
- Bucket List Adventure: Dreams of witnessing the Great Migration in Tanzania.
Leadership Qualities
- Dedicated & Hardworking: Committed to excellence in work and leadership.
- Mentor & Trainer: Invested in guiding and developing future leaders.
- Problem-Solver: Quick to respond to crises and ensure workplace efficiency.
- Protector & Advocate: Prioritizes the well-being of employees and creates a strong team environment.
Certification
- First Aid Certification
- Microsoft Office Specialist (MOS) Certification
- Public Speaking
- BRCS - Food Safety Issue 9
- Communication skills
- Leadership Theories
Languages
English
Afrikaans
Fanagolo
Timeline
Stock & Carton Store Manager
Naranja Packers
01.2023 - Current
Blue Berry Farm Manager
Avinier
01.2019 - 01.2022
CRM Manager
Aramex
01.2017 - 01.2019
Resort Manager & Share Holder
Coco Rico Resort
01.2008 - 01.2012
High School Diploma -
Hoerskool Nelspruit
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