Yoel Montes de Oca
Miami
Summary
Dedicated retail management professional with over 6 years of experience in leadership, operations management, and customer satisfaction in high-volume environments. Proven track record of driving sales growth, improving operational efficiency, and leading teams to achieve corporate objectives. Recognized with the Burlington Excellence Award in 2024 and 2025 for exceptional performance and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Store Manager – Store #348
Burlington Stores, Inc.
07.2025 - Current
- Lead store operations with a focus on enhancing customer satisfaction and maximizing sales.
- Implemented strategic merchandising tactics that improved product visibility and customer engagement.
- Fostered a high-performance team culture through training and development initiatives.
- Enhanced operational efficiency by introducing new stock management software, reducing stock discrepancies by 20%.
- Established rigorous shortage control procedures that decreased shrinkage rates by 15%.
Assistant Store Manager
T.J. Maxx
04.2017 - Current
- Recruited, interviewed, and hired individuals to enhance the team.
- Addressed customer issues promptly to promote quick and successful resolutions.
- Managed store scheduling, ensuring proper staffing levels at all times.
- Followed merchandising guidelines for visually appealing displays, contributing to a 22% increase in team sales.
- Mentored new associates and shared best practices for improving sales and customer service.
Store Manager – Store #1164
Burlington Stores, Inc.
01.2024 - 07.2025
- Managed store operations, achieving significant sales growth through effective inventory management and merchandising strategies.
- Developed and executed staff training programs that enhanced team performance and customer service.
- Won Burlington Excellence Award for exceeding sales targets and maintaining operational excellence.
- Improved efficiency through periodic audits of inventory processes, resulting in a reduction of overstock incidents by 25%.
- Implemented innovative shortage control measures minimizing losses due to employee theft and unaccounted inventory.
Store Manager – Store #1220
Burlington Stores, Inc.
06.2022 - 01.2024
- Oversaw operational management, emphasizing loss prevention and sales strategies.
- Achieved record-breaking sales during seasonal promotions by optimizing staff scheduling and inventory levels.
- Recognized with the Burlington Excellence Award for outstanding leadership and customer service.
- Rolled out a new training program for employees on shortage awareness, leading to a 30% decrease in incidents.
- Streamlined the receiving process, enhancing inventory accuracy and reducing missed shipments.
Key Carrier / Admin Coordinator
T.J. Maxx
02.2015 - 04.2017
- Assisted in opening and closing the store per schedule and secured systems.
- Supervised staff and supported management with budget management.
- Facilitated employee workflow and contributed to new store openings.
Customer Experience Coordinator
T.J. Maxx
02.2014 - 02.2015
- Scheduled shifts and breaks to ensure cashier availability.
- Maintained store organization and cleanliness with effective inventory management.
Merchandise Coordinator
T.J. Maxx
07.2013 - 02.2014
- Ensured the supply and promotion of merchandise, keeping stock updated and presentable.
Education
Bachelor of Arts - Business Administration
Florida International University
Miami, FLAssociate of Arts - Business Administration
Miami-Dade College
Miami, FLSkills
- Retail Operations Management
- Sales Growth & Revenue Optimization
- Loss Prevention & Shortage Control
- Staff Training & Leadership Development
- Strategic Merchandising
- Inventory & Stock Management
- Customer Experience Enhancement
- Performance Analytics & Reporting
Websites
Accomplishments
- Burlington Excellence Award Winner (04/2024, 04/2025).
- Increased sales performance at T.J. Maxx by 22% through effective team management.
- Reduced shrinkage rates across multiple store locations by up to 30% through effective shortage control.
Timeline
Store Manager – Store #348
Burlington Stores, Inc.
07.2025 - Current
Store Manager – Store #1164
Burlington Stores, Inc.
01.2024 - 07.2025
Store Manager – Store #1220
Burlington Stores, Inc.
06.2022 - 01.2024
Assistant Store Manager
T.J. Maxx
04.2017 - Current
Key Carrier / Admin Coordinator
T.J. Maxx
02.2015 - 04.2017
Customer Experience Coordinator
T.J. Maxx
02.2014 - 02.2015
Merchandise Coordinator
T.J. Maxx
07.2013 - 02.2014
Bachelor of Arts - Business Administration
Florida International University
Associate of Arts - Business Administration
Miami-Dade College