Nadia Brown
Hoboken,NJ
Summary
To obtain a responsible position within a company that offers growth potential where I can best utilize my management and customer service skills.
Proficient in problem solving and working in a fast paced environment . Three years of volunteer work managing phone and in-person queries in retail where I applied problem solving and creative expertise to maintain a 99% satisfaction rate. Strong dedication to helping customers resolve issues and cultivating a positive image of the company.
Overview
13
13
years of professional experience
Work History
Toll Collector
New Jersey Turnpike Authority
Woodbridge, NJ
02.2024 - 07.2024
- Greeted customers, assessed toll fees and collected payment.
- Provided customer service to patrons in a courteous and professional manner.
- Issued change when needed and processed payments with cash, credit cards or EZ-Pass transponders.
- Verified accuracy of all transactions by comparing receipts to daily logs.
Hub Sorter
UPS
Parsippany, NJ
11.2023 - 01.2024
- This position is responsible for loading, unloading, shipping, receiving, scanning, sorting, and stocking packages
- This position may utilize heavy machinery to complete tasks
- This position performs other tasks as assigned in a fast-paced environment
Mental Health Technician
Genpsych
Livingston, NJ
03.2023 - 06.2023
- Provides care to patients in a manner that promotes safety, comfort, and the therapeutic environment
- Conduct patient monitoring and observation
- Assists patients with activities of daily living, attends to patient behavioral problems and provides assistance in crisis intervention, as needed
Package Handler
Fedex
Keasbey, NJ
07.2022 - 02.2023
- Loading/unloading packages of varying sizes and weights by hand, including lifting, pushing, pulling, as well as physical bending
- Confirming packaging labels
- Adheres to all warehouse safety guidelines
Housekeeping Aide
Saint Michael's Medical Center
Newark, NJ
07.2021 - 06.2022
- Prepared rooms with top-notch standards every time
- Maintained a clean and safe environment for everyone, staff and patients
- Disposed of trash each day to avoid buildup
- Interacted with patients including children and adolescents
Housekeeper
Beth Israel Hospital
Newark, NJ
03.2020 - 06.2021
- Monitor and maintain housekeeping supplies
- Adhere to safety and hygiene guidelines and OSHA standards
- Responsible for the overall cleanliness and sanitation of the patients' rooms, bathrooms, and common areas including dust mopping and using germicides
- Make beds and change dirty linen to prepare room for new patients
Valet Parking Attendant
Nationwide Valet and Parking
Newark, NJ
01.2019 - 03.2020
- Inspected vehicles prior to parking and during retrieval to detect damage
- Delivered guest vehicles smoothly and met diverse needs of valet customers
- Issued and collected claim tickets and processed valet parking fees
Behavioral Aide
Starlight Health
Hillside, NJ
06.2014 - 12.2019
- Monitored patients' physical and emotional wellbeing and reported any changes to the treatment team
- Maintain confidentiality of patient records
- Collaborated with a clinical team to ensure quality care and treatments
- Developed solid routines for patients
- Participated in team meetings
- Interacted with all children individually each day to provide personalized educational, mental health, and emotional support
Mail Handler
USPS
Jersey City, NJ
05.2011 - 06.2014
- Operates Sorting and other machinery to sort packages
- Operated mail processing equipment and manually sorted mail
Education
High School Diploma -
Newark Innovation Academy
Newark, New Jersey06-2011
Skills
- Communication skills
- Helpful and Self-Oriented
- Enthusiastic team player
- Time management
- Strong ability to maintain a safe and therapeutic environment for patients
- Data Analyst such as Microsoft word and Microsoft excel experience
References
Available upon request
Timeline
Toll Collector
New Jersey Turnpike Authority
02.2024 - 07.2024
Hub Sorter
UPS
11.2023 - 01.2024
Mental Health Technician
Genpsych
03.2023 - 06.2023
Package Handler
Fedex
07.2022 - 02.2023
Housekeeping Aide
Saint Michael's Medical Center
07.2021 - 06.2022
Housekeeper
Beth Israel Hospital
03.2020 - 06.2021
Valet Parking Attendant
Nationwide Valet and Parking
01.2019 - 03.2020
Behavioral Aide
Starlight Health
06.2014 - 12.2019
Mail Handler
USPS
05.2011 - 06.2014
High School Diploma -
Newark Innovation Academy
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