Pankajbharathi Sowmianarayanan
Barista
Hoboken,NJ
Summary
Professional with solid experience in dining services, delivering impactful results through exceptional customer service and attention to detail. Strong focus on team collaboration, flexible in adapting to changing needs, and reliable in maintaining high standards. Skilled in food preparation, table setting, and ensuring pleasant dining experience for guests. Known for positive attitude, effective communication, and ability to enhance team efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dining Assistant
Compass Group USA
NEW JERSEY, NJ
01.2025 - 05.2025
- Efficiently handled over 25 customer orders per hour, ensuring timely and accurate service during peak dining hours. Maintained cleanliness and hygiene standards by promptly cleaning and sanitizing work areas and dining spaces.
- Ensured consistent, on-time service delivery, contributing to a smooth and satisfying customer experience.
- Collaborated with kitchen and service staff to manage order flow, restock supplies, and support overall operational efficiency.
- Provided clear communication between kitchen and front-of-house staff for seamless operations.
- Safeguarded food quality by following proper storage procedures and maintaining organized workspaces.
Barista
Madras Coffee House
Chennai Tamilnadu, India
01.2021 - 08.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Prepared and served 80–120 specialty coffee beverages daily, maintaining consistent taste, presentation, and quality.
- Created latte art designs that enhanced customer satisfaction, and encouraged repeat visits.
- Recommended beverages and food pairings, increasing add-on sales by up to 15%.
- Trained 3+ new staff members on brewing methods, hygiene protocols, and café workflows.
- Maintained inventory levels, restocked supplies, and coordinated with suppliers to prevent shortages.
- Ensured café cleanliness, and compliance with health and safety regulations.
Education
Master of Science - Data Science
Stevens Institute of Technology
Hoboken, NJ12-2025
Bachelor of Science - Electrical Engineering
Anna University
Chennai , India 05.2001 -
Skills
- Coffee brewing expertise
- Customer service excellence
- Point of sale operation
- Latte art creation
- Hygiene standards compliance
Preparation of smoothies, teas
Certification
New Jersey Food Handler Certification
Timeline
Dining Assistant
Compass Group USA
01.2025 - 05.2025
Barista
Madras Coffee House
01.2021 - 08.2023
Bachelor of Science - Electrical Engineering
Anna University
05.2001 -
Master of Science - Data Science
Stevens Institute of Technology
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