Mei Kikukawa
Vancouver
Summary
Dynamic barista with extensive expertise in coffee preparation and a proven track record of delivering exceptional customer service at Tully's Coffee. Proficient in cash handling and effective communication, consistently thriving in high-pressure environments while ensuring seamless operations. Skilled in training new team members to uphold service excellence and fostering a collaborative atmosphere that enhances overall customer experiences. Dedicated to creating memorable interactions that drive customer loyalty and satisfaction.
Overview
4
4
years of professional experience
Work History
BARISTA
Tully’s Coffee
04.2024 - 08.2025
- Prepared and served coffee, espresso-based drinks, and food items with speed and accuracy in a high-volume airport café.
- Delivered friendly and efficient customer service to both Japanese and international travelers.
- Consistently exceeded 100 cups per day during peak hours through efficient beverage preparation.
- Operated the cash register, processed payments, managed orders during peak hours, and processed customer transactions accurately.
- Supported team members by assisting with English communication and ensuring smooth operations in a multicultural environment.
- Maintained cleanliness and organization of the coffee shop environment.
- Operated espresso machines and other brewing equipment efficiently
- Collaborated with team members to ensure smooth service during peak hours.
- Stocked supplies and managed inventory levels for optimal operations.
- Trained new baristas on coffee preparation techniques and customer service standards.
CUSTOMER SERVICE
UNIQLO
10.2021 - 05.2022
- Assisted customers with product inquiries, and provided excellent service on the sales floor.
- Operated the cash register, processed payments, and handled returns efficiently.
- Managed fitting room operations, ensured smooth customer flow, and maintained store standards.
- Worked collaboratively with team members to achieve daily sales and service goals.
- Managed inventory and assisted in visual merchandising to maintain store standards.
- Efficiently stocked and organized 500+ clothing pieces daily to support smooth store operations and customer accessibility.
Education
Diploma - Digital Marketing
CORNERSTONE INTERNATIONAL COMMUNITY COLLEGE OF CANADA
Vancouver, BC01-2026
Bachelor - English and American Literature
RIKKYO UNIVERSITY
Tokyo, Japan03-2025
Skills
- Barista; coffee preparation, espresso-based drinks
- Customer service expertise
- Cash management and POS operation
- Coffee brewing expertise
- Proficient in espresso drink formulation
- Collaborative teamwork
- Clear communication
Summary of Qualifications
- -1.5 years of experience in café as a barista.
- -1 year of retail experience in customer service.
- -4 years of customer service in Japan.
Timeline
BARISTA
Tully’s Coffee
04.2024 - 08.2025
CUSTOMER SERVICE
UNIQLO
10.2021 - 05.2022
Diploma - Digital Marketing
CORNERSTONE INTERNATIONAL COMMUNITY COLLEGE OF CANADA
Bachelor - English and American Literature
RIKKYO UNIVERSITY
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