Nadia Caspa

• ·Issue and dispense bulk fuels stored in distribution facilities to Army units that need them.
• ·Stock bulk and packaged petroleum products and handle accounting duties for any inventory received.
• Responsible for selecting and submitting petroleum samples for laboratory testing, to ensure quality control criteria are being met.
• · Make sure units have the fuel they need.

• Administer identity and security access accounts across multiple systems and applications. This includes on-boarding/off-boarding of new employees, incident/problem management associated with access entitlements and terminations as well as Emergency & Privileged Access management.
• Consistently met deadlines and requirements for all production work orders.
• Created monthly metrics reports for management using our IDM tools.
• Performed eDiscovery identifying data entry points as required for litigation and data

• Respond to and resolve employee' questions and technical issues over email and phone calls.
• Generate reports explaining common problems employees are experiencing and detailing solutions provided to resolve them
• Create an FAQ document and additional technical support resources for customers to access outside of the company's operational hours
• Increase customer service satisfaction rates by 15% percent over 6 months

• Receiving and placing customer service phone calls.

• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.

• Resolve customer complaints, managing database records, drafting status reports on customer reports.

• Ensure customer satisfaction and provide professional customer support.

• Ensure proper organization of store.

• Help customer to locate items.

• Offer information on pricing and delivery.