Nadia Castellanos

• Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
• Greeted customers and clients to create welcoming atmosphere.
• Participated in training programs to enhance product knowledge and customer service skills.
• Facilitated high-level visits, ensuring smooth execution of logistics and protocol.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Accurately provides information and instruction, pertaining to all hospital campus to patients, visitors and staff.

• Assists in completion of activities of daily living & mobilization.
• Admit/Discharge Patients
• Obtain Vitals
• Updates & Retrieve patient’s information.
• Ensures patient environment is maintained in a clean, safe and orderly manner.
• Scope impacts patient comfort and outcome of care.

• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.

• Setting up room for procedures
• Assisted Physician with in-office procedures such as IUD insertions/removals, colposcopies, LEEPS, and Endometrial biopsy.
• Front office work including computer skills, electronic medical records (EMR), answering phones, filing, paperwork.
• Administered medications and injections.
• Provided patient instruction and preparation for examinations, procedures and treatments

• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.

• Observing patients progress and response to treatment.
• Administrating non-complex therapeutic exercises
• Motivating and assisting patients to improve health and mobility.
• Scheduling patient’s appointments

• Setting up therapeutic equipment

• Obtain patient History.
• Prepared examination rooms
• Assisted in the assessment of patient’s needs.
• Obtained and record vitals.
• Sending specimens to the laboratory