Nadia Cook
Dothan,AL
Summary
Professional MA who is an asset to the team, office, and patients. Excellent bedside manner using patience and empathy to enhance client experience. Highly-skilled phlebotomist with 2-3 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Care-focused Phlebotomist bringing 2-year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.
Overview
7
7
years of professional experience
Work History
Phlebotomist
Grifols
02.2021 - 05.2023
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Addressed questions and concerns to educate patients on collection process and procedures.
Daycare Assistant
Kingdom Kids Learning Center
04.2019 - 01.2021
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Cashier Team Lead
Walmart
05.2018 - 02.2019
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Dietary Aide
Donalsonville Hospital
11.2017 - 04.2018
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Nursing Assistant
Extendicare
01.2016 - 08.2016
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Education
No Degree - Medical Assistant
Fortis College
200 Vulcan Way04.2020
High School Diploma -
Dothan High School
1236 S. Oates St05.2014
Skills
- CPR Certified (AHA), EKG, Phlebotomy, Venipuncture, Drug Administration, Lab procedures, HIPAA Policies, Urinalysis, Patient Charting, Scheduling, Clerical Tasks
- Hazardous Waste and Disposal
- Medical History Taking
- Sanitation and Sterilization
- Blood Sample Collection
- Plasmapheresis
- Time Management
- Urinalysis Testing
- Process Monitoring
- Staff Phlebotomy Training
- Fluid and Tissue Disposal
- Quality Control Guidelines
Timeline
Phlebotomist
Grifols
02.2021 - 05.2023
Daycare Assistant
Kingdom Kids Learning Center
04.2019 - 01.2021
Cashier Team Lead
Walmart
05.2018 - 02.2019
Dietary Aide
Donalsonville Hospital
11.2017 - 04.2018
Nursing Assistant
Extendicare
01.2016 - 08.2016
No Degree - Medical Assistant
Fortis College
High School Diploma -
Dothan High School
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