Nadia Efon
Saint Cloud,MN
Summary
Experienced with crisis intervention and providing essential support to vulnerable populations. Utilizes strong communication and empathy to build trust and rapport with clients. Knowledge of conflict resolution techniques and creating safe, supportive environment.
Overview
8
8
years of professional experience
Work History
Client Advocate
Catholic Charities Of Saint Paul And Minneapolis
Saint Paul, MN
01.2022 - Current
- Provide compassionate, client-centered support by listening, problem-solving, and assisting with daily needs.
- Coordinated with social workers and external agencies to create comprehensive care plans for clients.
- Conducted intake assessments to determine client needs and eligibility for services provided.
- Ensured compliance with program policies by regularly reviewing client files and documentation accuracy.
- Assisted clients in obtaining necessary documentation for housing applications, increasing their chances of securing stable living situations.
- Contributed to the development of shelter policies and procedures, prioritizing client safety and wellbeing at all times.
- Maintained accurate documentation of client interactions, ensuring compliance with funding requirements and confidentiality guidelines.
- Supported clients in navigating complex systems such as public assistance programs, housing applications, legal proceedings, or medical appointments.
- Facilitated conflict resolution within the shelter environment using effective mediation techniques when disputes arose among residents.
- Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
- Work closely with supervisors, case managers, and community partners to support client housing goals.
- Participate in team meetings, trainings, and mentorship to strengthen shelter practices.
- Contribute to program development and quality improvement efforts as assigned.
Dispatcher
Trustees of Hamline
Saint Paul, Minnesota
12.2019 - 05.2022
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Verified driver credentials prior to assigning them a route or task.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Bank Teller
Camtel Credit Union
Southwest, Cameroon
01.2018 - 10.2019
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Educated customers about different types of banking services available at the branch.
- Researched customer inquires regarding their accounts using internal banking systems.
- Provided assistance to other tellers during peak business hours as needed.
- Prepared reports on transaction activity for management review.
- Welcomed customers and offered pleasant service during entire transaction.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Built and maintained client relationships through quality, personalized interactions.
- Maintained confidentiality of bank records and client information.
Education
Bachelor of Science -
University of Minnesota - Twin Cities
Minneapolis, MNSkills
- Crisis intervention
- Trauma-informed care
- independent living support
- Multicultural sensitivity
- Interpersonal communication
- emergency response training
- Documentation and reporting
- Team collaboration
- Time management
- Goal planning support
Timeline
Client Advocate
Catholic Charities Of Saint Paul And Minneapolis
01.2022 - Current
Dispatcher
Trustees of Hamline
12.2019 - 05.2022
Bank Teller
Camtel Credit Union
01.2018 - 10.2019
Bachelor of Science -
University of Minnesota - Twin Cities
CONTACT
- 651-363-8408
- Efon.nadia@gmail.com
- Saint Paul MN