NADIA HARDY
Bossier City,LA
Summary
Dynamic professional with a proven track record at The Blake By QSL Management, excelling in roles requiring exceptional communication and computer skills. Spearheaded a room reservation system at Dorisol Recife Grand Hotel, boosting sales efficiency. Known for adaptability and creative problem-solving, consistently achieving high customer satisfaction. Expert in team collaboration and a fast learner, committed to service excellence.
Overview
20
20
years of professional experience
Work History
Server
The Blake By QSL management
Bossier City, United States
08.2018 - Current
- Maintained a high level of professional conduct at all times, which resulted in a positive work environment
- Set up and broke down banquet tables and chairs quickly and efficiently, ensuring that all events started and ended on time
- Stocked service areas with supplies during slow periods.
- Communicated effectively with guests and colleagues to ensure that all orders were taken and served accurately
- Trained new employees to perform duties.
Teacher Assistant (Internship)
CBV School
Recife, Brazil
01.2016 - 01.2016
- Monitored and reported student progress to the teacher, providing feedback on areas of improvement
- Collaborated with teachers and other staff to develop and implement new programs for student enrichment
Data Entry
Intertransmar Transports
Jaboatao, Brazil
06.2014 - 12.2014
- Successfully identified and resolved data entry errors, resulting in improved data accuracy
- Conducted data entry and verification to ensure data accuracy and completeness
Reservation operator
Dorisol Recife Grand Hotel
Jaboatao, Brazil
05.2005 - 05.2008
- Designed and implemented a room reservation system that improved efficiency and accuracy
- Managed customer accounts, ensuring that billing and payment information was accurate and up-to-date
- Resolved customer issues and complaints quickly and professionally, resulting in a X% customer satisfaction rating
- Processed customer orders quickly and accurately, resulting in a X% increase in sales
Education
Thecnology of Fashion Stylist -
Mauricio de Nassau
Recife, Brazil06.2013
Brazilian High School -
Brazilian High School
Recife, Brazil12.2000
Skills
- Communication
- Computer Skills
- Ability to Work in a Team
- Adaptability
- Fast Learner
- Service Excellence
- Customer Service Skills
- Creative Problem Solving
Languages
- English
- Portuguese
- Spanish
Details
Bossier City, LA, 3186550703, nadehardy@yahoo.com
Languages
English
Professional
Portuguese
Native/ Bilingual
References
References available upon request.
Timeline
Server
The Blake By QSL management
08.2018 - Current
Teacher Assistant (Internship)
CBV School
01.2016 - 01.2016
Data Entry
Intertransmar Transports
06.2014 - 12.2014
Reservation operator
Dorisol Recife Grand Hotel
05.2005 - 05.2008
Thecnology of Fashion Stylist -
Mauricio de Nassau
Brazilian High School -
Brazilian High School