Nadia Hassan
Orlando,FL
Summary
Innovative, data-driven professional with proven track record of driving engagement through creative strategies. Proficient in generating and customizing reports with varying complexity. Expert in developing and implementing successful campaigns to maximize ROI and bottom-line results. Skilled in crafting compelling content focused on building relationships with customers and increasing conversions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Advocacy Reporting Specialist
Marriott Vacations Worldwide
05.2023 - Current
- Completed basic ad hoc and recurring data and report requests to support program deliverables and milestones.
- Compiled, maintained and verified data and distributed information through reports and queries to support operations.
- Worked across various platforms to create, generate, manage and schedule systematic reports for multiple stakeholders.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Increased customer engagement through social media.
Advanced Sales Associate
Disney Vacation Club
10.2021 - 05.2023
- Generated $3.7 Million in new revenue in 2022 (123% to plan)
- $72k per week / $312k per month average
- Ranked as a top 20 performer each month, achieving exceptional results through a consultative sales approach.
- Worked exclusively on new product launch teams and production film projects within the division.
- Proactively pursued sales opportunities using the counselor's sales approach, a customer-centric methodology focused on building strong, long-term relationships with clients.
Recreation Trainer
Walt Disney World Resort
05.2019 - 10.2021
- Developed positive and productive relationships with kids, parents and fellow cast members.
- Engaged participants in recreational activities and team-building exercises.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Responded to emergency situations in a timely, efficient manner.
- Maintained inventory of supplies and equipment with established sign-out procedures.
Education
Master of Science - Hospitality Management
University of Central Florida
Orlando, FL08.2023
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL12.2021
Skills
- Strategic development
- Strict adherence to deadlines
- Creative and analytical thinking
- Data Integrity
- CRM and CMS Software
- Lead Generation
Certification
- Sprinklr CXM
- Google Analytics
- Salesforce CRM Proficiency
- Microsoft Word, Powerpoint, Excel, and Outlook 2016
- Adobe Photoshop, InDesign, Illustrator, Dreamweaver 2017
Timeline
Customer Advocacy Reporting Specialist
Marriott Vacations Worldwide
05.2023 - Current
Advanced Sales Associate
Disney Vacation Club
10.2021 - 05.2023
Recreation Trainer
Walt Disney World Resort
05.2019 - 10.2021
Master of Science - Hospitality Management
University of Central Florida
Bachelor of Science - Hospitality Management
University of Central Florida
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