Nadia Hervert
Chicago,IL
Summary
Dedicated and enthusiastic team member with a background in guest relations and customers service. Skilled in collaboration, by working with others around me to delivery the best guest experience. I am eager to learn and use the skills I have to help others.
Overview
5
5
years of professional experience
Work History
Team Member
Dunkin' Donuts
Cicero, IL
11.2022 - Current
- Provided excellent customer service in fast-paced environment, ensuring customer satisfaction and retention.
- Collaborated with other team members to ensure smooth workflow.
- Trained new staff on procedures expected.
- Maintained cleanliness and organization of work area in compliance with health and safety regulations.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Resolved costumer complaints and concerns.
Guest Service Representative
At Your Service Staffing
Chicago, IL
05.2021 - 08.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted guests with any ticket, seat, safety issues.
- Collaborated with other team members to ensure the safety of our guests.
- Provided guests with recommendations to restaurants and transportation services.
- Maintained knowledge of services offered, providing accurate information to guests at all times.
Education
Bachelor of Science - Associates in Arts Degree
Morton College
Cicero, ILBachelor of Arts - In English And Secondary Education
Dominican University
River Forest, IL05-2026
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Fluent in English and Spanish
- Willingness to learn
- Adaptability and flexibility
- Active listening
- Organizational skills
- Reliable and punctual
Languages
Spanish
Native or Bilingual
Timeline
Team Member
Dunkin' Donuts
11.2022 - Current
Guest Service Representative
At Your Service Staffing
05.2021 - 08.2022
Bachelor of Science - Associates in Arts Degree
Morton College
Bachelor of Arts - In English And Secondary Education
Dominican University