Nadia Johnson
Yemassee ,SC
Summary
Dynamic professional with a proven track record at Citi Trends, excelling in customer service and inventory management. Recognized for enhancing accuracy and efficiency through meticulous attention to detail and effective teamwork. Skilled in data entry and analysis, consistently delivering results that drive operational success and customer satisfaction.
Dedicated Warehouse Professional with extensive experience in inventory management and team collaboration. Known for maintaining high accuracy and implementing process improvements that enhance workflow efficiency and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Warehouse Forklift Operator/ Account Lead
Partners Personel/Expeditors International
Bloomingdale, Ga
05.2022 - 03.2026
- Operated forklifts to efficiently transport materials throughout warehouse facility.
- Conducted inventory checks to ensure accuracy and maintain stock levels.
- Collaborated with team members to streamline loading and unloading processes.
- Adhered to safety protocols, reducing workplace incidents and ensuring compliance.
- Implemented process improvements that enhanced workflow and reduced downtime.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
- Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
Warehouse Verifier
@Work Personnel
Georgia Port Authority
12.2020 - 04.2021
- Improved verification accuracy by implementing thorough quality control processes and procedures.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Managed multiple concurrent verification projects without compromising accuracy or deadlines.
- Maintained high levels of customer satisfaction through consistent attention to detail and prompt resolution of issues.
- Trained new employees on company policies, procedures, and verification techniques, contributing to overall team success.
- Reduced turnaround time for verification tasks by prioritizing workload and managing resources effectively.
Assistant Manager
Citi Trends
05.2016 - 07.2019
- Assisted in managing daily store operations to ensure efficient workflow and customer satisfaction.
- Collaborated with team members to implement merchandising strategies that enhanced product visibility.
- Supported inventory management by conducting regular stock audits and maintaining accurate records.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Developed staff schedules that optimized labor costs while maintaining high service standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Inventory Specialist
Piggly Wiggly Supermarket
Ridgeland, SC
01.2005 - 02.2016
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Developed and maintained positive relationships with vendors, ensuring reliable supply and favorable terms.
- Conducted detailed inventory analysis reports for management review, informing strategic decision-making.
- Managed disposal of obsolete inventory in environmentally responsible manner, ensuring compliance with regulations.
- Coordinated with suppliers to ensure timely restocking of high-demand items, preventing potential sales losses.
- Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
Education
No Degree -
Miller Motte Technical College
Augusta, GAHigh School Diploma -
Jasper County High
Ridgeland, SC06-1995
Skills
Teamwork orientation
Accuracy and precision
Analytical mindset
Customer service
Attention to detail
Patient communication
Data entry and review
Communication and interpersonal skills
Work monitoring
Timeline
Warehouse Forklift Operator/ Account Lead
Partners Personel/Expeditors International
05.2022 - 03.2026
Warehouse Verifier
@Work Personnel
12.2020 - 04.2021
Assistant Manager
Citi Trends
05.2016 - 07.2019
Inventory Specialist
Piggly Wiggly Supermarket
01.2005 - 02.2016
No Degree -
Miller Motte Technical College
High School Diploma -
Jasper County High