NADIA JOHNSTON
Orlando
Summary
Organized and dependable biology student with hands-on experience in pharmacy, medical documentation, and customer service. Brings strong attention to detail, professionalism, and the ability to support fast-paced healthcare and administrative teams. Prepared to contribute clear communication, reliability, and a service-focused approach in a customer-facing or healthcare role. Excited to connect soon and discuss how I can contribute to your team.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Laboratory Assistant
Orlando Health
Orlando
11.2025 - Current
- Reviewed documents for discrepancies and ensured accuracy to maintain data integrity.
- Followed safety procedures and proper hazardous material disposal protocols to maintain a safe laboratory environment.
- Followed established procedures and protocols while consistently meeting deadlines and quality expectations.
- Demonstrated strong attention to detail by reviewing documents, identifying discrepancies, and ensuring accuracy.
- Supported laboratory technicians and scientists with routine tasks, enhancing daily workflow and team productivity.
Certified Pharmacy Technician
Publix Pharmacy
Orlando
10.2023 - 09.2025
- Facilitated accurate prescription processing and effective communication with patients and healthcare providers in a fast-paced pharmacy environment.
- Collaborated with pharmacists and team members to keep workflow organized and ensure reliable day-to-day service.
- Coordinated workflow with pharmacists and team members to ensure reliable service and maintain organizational efficiency.
- Communicated professionally with patients, healthcare providers, and insurance companies.
- Maintained confidentiality standards while handling sensitive patient information. and ensured HIPAA compliance.
- Complied with federal and state regulations, including handling of controlled substances.
Medical Transcriptionist
ScribeAmerica
Orlando
06.2021 - 06.2022
- Updated patient medical histories, exam findings, and other records with accuracy and attention to detail.
- Prepared charts and documentation for physician review, ensuring timely medical record completion.
- Collaborated with supervising physicians to ensure accurate and efficient completion and submission of medical records.
- Communicated professionally with patients and supervising physicians to support smooth workflow and clear documentation.
- Supported team-based patient supervision and documentation in fast-paced medical setting.
Customer Service Specialist
Inktel Contact Center Solutions
Orlando
08.2021 - 05.2022
- Handled complaints, offered suitable remedies and substitutes within allotted time frames, and followed up to ensure resolution.
- Engaged customers through personalized interactions and attentive service.
- Responded to client complaints across social media, phone, email, and in writing to ensure timely resolution.
- Contact customers and check account details over the phone.
- Greet them warmly and find out their issue or calling cause.
Customer Service Staff
Publix Super Markets
Orlando
06.2020 - 06.2021
- Resolved customer concerns with tailored remedies and timely follow-up, enhancing overall satisfaction.
- Engaged customers professionally, ensuring brand standards and fostering positive service experiences.
- Resolved customer concerns by offering appropriate remedies, substitutions, and timely follow-up.
- Responded to customer complaints through social media, phone, email, and written communication.
- Greeted customers warmly, identified concerns, and provided clear, effective support throughout interactions.
Education
Bachelor of Science - Biology
University of Central Florida
Orlando, FL07-2026
Associate of Arts - Biology/Biological Sciences, General
Valencia College
Orlando, FL12-2020
High School Diploma -
Olympia High School
Orlando05.2000
Skills
- Laboratory techniques
- Laboratory documentation
- HIPAA compliance
- Laboratory safety
- Data management
- Patient communication
- Team collaboration
Accomplishments
- Customer Service Excellence: Delivered accurate, professional support in a fast-paced pharmacy environment while helping patients with prescriptions and questions.
- Team Reliability: Consistently supported team goals by staying dependable, professional, and responsive in a fast-paced environment.
- Documentation Accuracy: Maintained accurate, timely documentation while supporting clinical workflows and clear communication.
Certification
- Pharmacy Technician Certification (PTCB)
- CPR/BLS Certification
- Pharmacy Technician License
Timeline
Laboratory Assistant
Orlando Health
11.2025 - Current
Certified Pharmacy Technician
Publix Pharmacy
10.2023 - 09.2025
Customer Service Specialist
Inktel Contact Center Solutions
08.2021 - 05.2022
Medical Transcriptionist
ScribeAmerica
06.2021 - 06.2022
Customer Service Staff
Publix Super Markets
06.2020 - 06.2021
Bachelor of Science - Biology
University of Central Florida
Associate of Arts - Biology/Biological Sciences, General
Valencia College
High School Diploma -
Olympia High School