Nadia Jordan
Norwood,MA
Summary
Compassionate Mental Health Tech with an understanding of empathy and proactive care. Over 4 years of experience in the field of behavioral analysis. Proficient in implementing specialized programs for individuals with intellectual, mental, emotional and developmental disabilities. Caring and well-organized with outstanding interpersonal, communication and social skills.
Responsible Mental health worker experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming.
Overview
10
10
years of professional experience
Work History
Patient Representative
Dana-Farber
Boston, MA
02.2023 - 12.2023
- Processed patient intake information and updated medical records prior to treatment.
- Completed insurance verifications and claim forms for patient intake and processing.
- Received and routed care team messages and documents to appropriate staff.
- Demonstrated flexibility during changes to patient care practice.
Mental Health Associate
Arbour HRI Hospital
Jamaica Plain, MA
10.2019 - 03.2023
- Documented psychiatric services and responses to treatment in patient case files.
- Utilized crisis intervention, behavior modification and mindfulness techniques to decrease client mental health symptoms.
- Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
- Verified patient health history and contact information for chart accuracy.
Residential Counselor
The Italian home for kids
Jamaica Plain, MA
02.2018 - 10.2019
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Made regular rounds to keep residents and areas safe and secure.
- Prepared meals and assisted clients with laundry and household chores.
- Answered telephones and routed calls or delivered messages.
Food Service Worker 2
Beth Israel hospital
, MA
05.2015 - 03.2018
- Received food orders from individuals and explained offerings.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Maintained order and cleanliness of work areas to conform with health codes.
- Set up, restocked and cleaned dining areas.
- Operated cash register to process cash, check and credit card transactions.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
Service Agent
Enterprise Rent-A-Car
Boston, MA
07.2013 - 02.2016
- Checked vehicles after returns and immediately completed necessary maintenance.
- Used company-approved soap solution to wash exteriors of vehicles upon returns, improving shine and decreasing appearance of scratches.
Education
Associate of Arts - Physical Sciences
Roxbury Community College
Boston, MA05.2017
Skills
- Health Plan Benefits
- Charting and Clinical Documentation
- Excellent Customer Service Skills
- Knowledge of Medical Terminology
- Psychiatric and Mental Health Care
- Patient Assessment
Timeline
Patient Representative
Dana-Farber
02.2023 - 12.2023
Mental Health Associate
Arbour HRI Hospital
10.2019 - 03.2023
Residential Counselor
The Italian home for kids
02.2018 - 10.2019
Food Service Worker 2
Beth Israel hospital
05.2015 - 03.2018
Service Agent
Enterprise Rent-A-Car
07.2013 - 02.2016
Associate of Arts - Physical Sciences
Roxbury Community College
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