Summary
Overview
Work History
Education
Skills
Licenses Certificates
Technical Summary
Languages
Certification
Work Availability
Timeline
Hi, I’m

Suart Duraku

Weymouth,MA
Suart Duraku

Summary

Enthusiastic, detail-oriented manager with over 9 years of experience in managing facility operations. Key attributes include problem-solving skills, excellent communication, multi-tasking, and exceptional management and leadership abilities. Currently a member of IREM (Institute of Real Estate Management) and a candidate for the CPM (Certificate in Property Management).

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

15
years of professional experience

Work History

Dana Farber Cancer Institute
Newton , MA

Building Support Manager – General Services
01.2021 - Current

Job overview

  • Manages maintenance, repair, and installation work
  • Hiring, training, and evaluating maintenance workers and contractors
  • Establishing and maintaining maintenance procedures and policies
  • Ensuring compliance with safety regulations and leading safety inspections
  • Overseeing maintenance budgets and controlling costs
  • Responding to maintenance requests from tenants or supervisors
  • Communicating information from senior management to maintenance staff, and escalating issues to management
  • Auditing work performed
  • Keeping accurate records of maintenance and repairs
  • Conducting regular property inspections to identify maintenance needs
  • Providing technical assistance to maintenance managers and department directors
  • Being a liaison between property management and the Facility department
  • Prioritizing work orders and JCT requests
  • Maintaining BMMS systems
  • Facilitating telecom requests
  • Maintaining lockers and keys for the whole building.
  • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed daily operations to ensure thesmooth functioning of the support department.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Coached employees through day-to-day work and complex problems.
  • Prepared employee schedules for maximum coverage during key hours.
  • Managed specialist team to provide technical assistance and customer service.

United Security Inc

Assistant Security Director
01.2015 - 01.2020

Job overview

  • Company Overview: Center for Life Science Boston
  • Manage diverse projects (i.e., CCTV project) including preparation and detailed specifications
  • Monitor detailed vendor/contractor jobs
  • Instruct all safety training, ensuring employee compliance with company regulations
  • Instruct CPR training sessions for associates and other facilities
  • Perform routine checks to ensure safety regulations are followed
  • Perform 90-day performance reviews for employees
  • Manage daily workload of 20-30 employees and contractors across multiple shifts
  • Mentor and lead existing and new employees' training to ensure 100% compliance with all company regulations
  • Manage personnel labor guidance, compliance, and overtime
  • Manage employee payroll process (Valiant and Win Team)
  • Manage associate schedules
  • Manage day-to-day activities to ensure timely completion of tasks
  • Manage security personnel
  • Instruct employees on safety programs and protocols
  • Center for Life Science Boston
  • Monitored key control access system to prevent unauthorized entry
  • Reviewed and analyzed safety and security programs and proposed revisions and innovations.
  • Managed team of security personnel, ensuring consistent adherence to policies and procedures.
  • Conducted education, training, and professional development programs to increase security personnel efficiency.
  • Facilitated regular staff meetings to discuss emerging threats or concerns while promoting open dialogue among team members.
  • Investigated, prepared, and submitted incident reports using CCURE 900 and 9000.
  • Conducted facility tours to showcase safety and security measures.
  • Supplied security coverage by managing staff schedules to meet any operational needs of the facility.
  • Administered and maintained employee ID badge system to increase site security and track and manage employees and assets.
  • Conducted regular audits of security systems, identifying opportunities for improvement and implementing necessary upgrades.
  • Collaborated with local law enforcement, fostering strong relationships for seamless cooperation during emergencies.
  • Oversaw the safety of guests, employees and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
  • Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
  • Monitored and maintained CCTV and access control systems to protect personnel and assets.
  • Supervised a team of 22 security personnel during different shifts.
  • Investigated and resolved security breaches to protect organization and corporate assets.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Coordinated with IT personnel regarding the security of digital assets and information systems.

MUHO Construction

Manager
01.2016 - 01.2019

Job overview

  • Managed day-to-day employee activities and employee work schedules
  • Created RFPs for potential clients
  • Prepared work estimation for new jobs
  • Ensured employees followed safety procedures
  • Processed employee weekly payroll
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep the business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.

Mother Tereza Hospital - Albania
Tirana, Albania

Facility Maintenance Assistant Manager
01.2010 - 01.2015

Job overview

  • Oversaw and directed day-to-day maintenance operations
  • Coordinated work and repair schedules, assigned balanced workload, and inspected completed work to validate conformance to specifications and standards
  • Administered safety and security protocols
  • Managed security and maintenance personnel
  • Trained shift leaders in safety and regulations
  • Assisted in performing employee performance evaluations and recommending employee performance ratings
  • Assisted with receiving and dispatching work requests to technical staff, vendors, or other service providers
  • Supported work order management for in-house staff and vendors as necessary
  • Created and followed up on corrective work orders as necessary
  • Performed routine checks to ensure safety
  • Performed regular maintenance and repairs on mechanical systems to support continuous operation.
  • Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
  • Responded immediately to emergency repairs and other maintenance requests to minimize downtime.
  • Maintained a well-organized inventory of spare parts, streamlining the repair process for quicker turnaround times.
  • Provided excellent customer service while addressing tenant maintenance requests promptly and professionally.
  • Maintained safety conditions and standards in the facility.
  • Organized storage areas and tool rooms to keep areas safe and fully stocked.

Education

University of Tirana – School of Foreign Languages
Albania

Associate of Arts from English Literature
07.2005

University Overview

Southern New Hampshire University
New Hampshire

Bachelor of Arts from Health/Health Care Administration/Management
09-2025

University Overview

Skills

  • Facilities Management
  • Customer Service
  • Safety Management
  • Negotiation and Conflict Resolution
  • Teamwork and collaboration
  • Problem-solving
  • Staff management
  • Regulatory compliance
  • Training and mentoring
  • Customer service expertise
  • Team development
  • Customer service understanding
  • Support services
  • Policy development
  • Professional networking
  • Performance evaluations
  • Records management
  • Staff training
  • Decision-making
  • Team leadership
  • Emergency response
  • Negotiation
  • Computer skills
  • Preventive Maintenance
  • Interpersonal relations
  • Human resources management
  • Positive attitude
  • Customer relationship management
  • Problem resolution

Licenses Certificates

Licenses Certificates
  • CPR Instructor (American Safety & Health Institute)
  • Training Certificate of HAZMATEAM Inc. (first responder and spill prevention control and countermeasures of hazardous materials)
  • Improvised Explosive Device Construction and Classification (Cybersecurity & Infrastructure Security Agency, CISA)
  • Human Resource Management (International Business Management Institute)
  • Risk Management (International Business Management Institute)
  • Strategy and Operations (International Business Management Institute)
  • ETH001 Real Estate Management Ethics Online (Institute of Real Estate Management)
  • Budgeting, Cash Flow, and Reporting for Investment Real Estate FIN402 (Institute of Real Estate Management)
  • OSHA 30

Technical Summary

Technical Summary
  • Microsoft Excel
  • Word
  • PowerPoint
  • Project
  • PeopleSoft
  • CCURE 800-9000
  • ExacqVision
  • Maintenance Connection

Languages

English
Full Professional
Albanian
Full Professional
Italian
Professional Working

Certification

OShA-30

Availability
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Timeline

Building Support Manager – General Services
Dana Farber Cancer Institute
01.2021 - Current
Manager
MUHO Construction
01.2016 - 01.2019
Assistant Security Director
United Security Inc
01.2015 - 01.2020
Facility Maintenance Assistant Manager
Mother Tereza Hospital - Albania
01.2010 - 01.2015
University of Tirana – School of Foreign Languages
Associate of Arts from English Literature
Southern New Hampshire University
Bachelor of Arts from Health/Health Care Administration/Management
Suart Duraku