Nadia Kooma
Clermont,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Referral Specialist offering background coordinating and managing patient referral process. Gifted at obtaining required documentation, answering patient questions and communicating with insurance providers. Mastery of medical and insurance terminology and abbreviations.
Overview
32
32
years of professional experience
Work History
Referral Specialist
Orlando Health
Ocoee, FL
09.2023 - Current
- Referral specialist for two offices where everything is processed through me and I distribute it to the correct team members.
- Processed incoming referral requests for medical services and submitted them to the appropriate insurance companies for authorization.
- Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
- Maintained detailed records of all patient referrals, including dates of submission, status updates, and any additional information required by insurance providers.
- Coordinated with provider offices to ensure timely completion of referrals prior to scheduled appointments.
- Researched and responded to inquiries from providers regarding pending or denied referrals in a timely manner.
- Verified insurance eligibility for referred services using online databases and contacted insurers directly when needed.
Front Office Assistant Senior
Orlando Health
Ocoee, FL
06.2023 - 09.2023
- Promoted to handle referrals
- Check in and check out patients
- Opened the office every morning
- Prepped the patient charts
- Provided patients with information regarding follow ups and other appointments
- Overlooked front desk duties
Front Office Assistant Senior
Orlando Health
Ocoee, FL
04.2023 - 06.2023
- Opened two new locations
- Check in and check out patients
- Opened the office every morning
- Prepped the patient charts
- Provided patients with information regarding follow ups and other appointments
Front Desk Senior
Orlando Health
The Villages, FL
06.2022 - 04.2023
- Checked in and checked out patients
- Opened the office in the morning
- Answered calls and made appointments for new patients
- Customer care for all patients
Vice President
Massive Transportation, Inc.
Clermont, FL
02.2005 - Current
- Billing
- Payroll
- Hiring employees
- Invoice business expenses
- Preparing year end taxes
- Prepared DBE & FDOT Certificates
- Bidding for Jobs
Supervisor
Raytel Cardiac Services
Forest Hills, NY
06.1998 - 10.2002
- Verified patients had proper insurance coverage prior to procedures or appointment scheduling
- Answered incoming telephone calls to provide store products and services information
- Coordinated work schedules and distributed tasks to employees
Receptionist
Dr. Sherman Office
New York, NY
05.1996 - 08.1998
- Answered phone calls to provide assistance, information and medical personnel access
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
Receptionist
National/HMO/Boro Medical
New York, NY
01.1992 - 12.1996
- Updated patient accounts and information daily, Reached out to patients day before scheduled appointments to confirm times and instructions
- Confirmed patient information
- collected copays and verified insurance
Education
Associate of Arts - Business Management
Monarch College
Associate of Arts - Law (Pre-Law)
Monarch College
Skills
- Invoicing and billing
- Scheduling and calendar management
- Decision-making
- Team management
Timeline
Referral Specialist
Orlando Health
09.2023 - Current
Front Office Assistant Senior
Orlando Health
06.2023 - 09.2023
Front Office Assistant Senior
Orlando Health
04.2023 - 06.2023
Front Desk Senior
Orlando Health
06.2022 - 04.2023
Vice President
Massive Transportation, Inc.
02.2005 - Current
Supervisor
Raytel Cardiac Services
06.1998 - 10.2002
Receptionist
Dr. Sherman Office
05.1996 - 08.1998
Receptionist
National/HMO/Boro Medical
01.1992 - 12.1996
Associate of Arts - Business Management
Monarch College
Associate of Arts - Law (Pre-Law)
Monarch College
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