Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic
Open To Work

Nadia Kusi Ankrah

Woodbridge,United States of America

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Travel BloggerData AnalystManagerCustomer Service RepresentativeDigital Journalist

Work Type

Full TimePart TimeContract WorkGig WorkSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Woodbridge, United States of America
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursCompany CulturePaid time offWork from home optionHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit Sharing401k match4-day work week

Summary

Knowledgeable Customer Service Representative with background in crafting engaging and informative travel content. Demonstrated expertise in exploring diverse destinations and sharing authentic experiences through compelling narratives. Expertise in content creation and social media strategy, consistently building loyal audience and fostering community engagement.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Travel Blogger

Maame Afrakoma Kusi
Ghana, West Africa
07.2012 - Current
  • Managed competing deadlines with efficiency.
  • Presented viewers/clients with unique copy options based on overall marketing goals.
  • Developed and pitched story ideas.
  • Published regular pieces on travel content to blog.
  • Collaborated with a team of writers, photographers and cinematographers to gather original content for the blog.

Data Analyst

P AND D Logistics LLC
Reston, VA
12.2024 - Current
  • Analyzed datasets to identify trends, improving decision-making processes.
  • Utilized data visualization tools to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Developed and maintained dashboards for real-time data visualization.
  • Collaborated with cross-functional teams to streamline reporting procedures.
  • Conducted data quality checks to ensure accuracy and integrity of information.
  • Assisted in creating predictive models to enhance business strategies.
  • Presented findings to stakeholders, supporting strategic planning initiatives.
  • Trained junior analysts on data analysis tools and best practices.
  • Led projects aimed at optimizing data collection methods and workflows.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Managed large-scale databases to ensure timely access to critical information for key stakeholders.
  • Enhanced business efficiency by identifying trends and patterns in complex datasets.

Manager

PENSKO LLC
United States of America
12.2022 - Current
  • Set goals and aims.
  • Develop strategies to achieve goals.
  • Lead and motivate team members.
  • Build a positive work environment.
  • Recruit and hire staff to fill open positions.
  • Stay up to date with industry trends.

Customer Service Representative

Global Alliance LLC
United States of America
01.2022 - 03.2025
  • Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
  • Managed customer accounts, ensuring timely updates and maintaining data integrity in CRM systems.
  • Collaborated with team members to enhance service delivery processes and improve customer satisfaction ratings.
  • Handled high-volume calls, demonstrating adaptability and effective problem-solving in fast-paced environments.
  • Trained new staff on customer service protocols and best practices to ensure consistent service standards.
  • Developed responses for frequently asked questions, streamlining support processes for quicker resolutions.
  • Monitored feedback channels, identifying trends to propose improvements in service offerings and policies.
  • Led initiatives to enhance communication strategies, fostering a more responsive customer support environment.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Managed high-volume call traffic while maintaining accurate records of customer interactions.

Professional Tutor

AMP LLC
United States of America
07.2023 - 2024
  • Developed engaging educational programs tailored to children's developmental needs.
  • Coordinated playdates and social activities to enhance social skills and friendships.
  • Managed scheduling for school drop-offs, pick-ups, and extracurricular activities.
  • Prepared nutritious meals, adhering to dietary restrictions and preferences.
  • Communicated effectively with parents regarding children's progress and behavior.
  • Implemented behavioral strategies to promote positive interactions among siblings.
  • Organized age-appropriate learning materials, fostering a stimulating environment for growth.

Digital Journalist

Media General
Ghana, West Africa
06.2015 - 12.2021
  • Participated in editorial meetings to discuss story ideas and content.
  • Attended press conferences and other media events to gather relevant information and quotes for stories.
  • Writing, editing, video, publishing and promoting content Advocating and educating others about interests, travels.
  • Researched, wrote and improved stories to use across multiple platforms.
  • Generating, researching and pitching ideas for posting on social media.
  • Researched and reported on local news stories, ensuring timely and accurate content delivery.
  • Utilized social media platforms to engage audiences and promote published work effectively.

Education

Diploma - Journalism

Alison
Galway, Ireland

Bachelor of Science - Economics

Central University College
Ghana, West Africa

Diploma in Data Analytics - IT Network Security

UPSKILLIST
02.2024

Diploma in Cyber Security - IT Network Security

Upskillist
05.2024

Skills

  • Digital Marketing Expertise
  • Audience engagement
  • Brand building
  • Customer service
  • Critical Thinking
  • Social Media Management
  • Adaptability and flexibility
  • Team building and leadership
  • Dependability and Cooperation
  • Goods and Services Promotion
  • Excellent Interpersonal Communication
  • Organizational skills

Accomplishments

  • Supervised team of 25 staff members.
  • Achieved Excellent results by completing a task with accuracy and efficiency.
  • Achieved results by introducing software for a data analysis tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certified diploma in journalism, Alison company - Jan 2023
  • Certificate in Professional Nanny - august 2024
  • Professional Diploma in Data Analyst, Upskillist February 2025

Languages

English
Full Professional

Interests

I am an avid tourist who loves to travel and learn about diversity and culture of other countries I love romantic songs and country music as well I love watching documentaries about travelling, adventure and nature

Timeline

Data Analyst

P AND D Logistics LLC
12.2024 - Current

Professional Tutor

AMP LLC
07.2023 - 2024

Manager

PENSKO LLC
12.2022 - Current

Customer Service Representative

Global Alliance LLC
01.2022 - 03.2025

Digital Journalist

Media General
06.2015 - 12.2021

Travel Blogger

Maame Afrakoma Kusi
07.2012 - Current

Bachelor of Science - Economics

Central University College

Diploma - Journalism

Alison

Diploma in Data Analytics - IT Network Security

UPSKILLIST

Diploma in Cyber Security - IT Network Security

Upskillist

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