Nadia Mensah

Projects – issue resolution and product consolidation for over 150 pro-managed accounts.

• Ensure timely deliveries by facilitating cross-functional team collaboration, leveraging RACI matrices and Agile ceremonies to streamline operations and meet KPIs.
• Reviews tools and processes to ensure successful pre-delivery communications to customers.
• Ensure the consolidation of products from multiple Home Depot warehouses and local stores using RMS to provide a white glove service to customers.
• Lead and coordinate with cross-functional teams to implement delivery-related issue resolutions.
• Escalate issues and risks to leadership and key stakeholders for prompt resolution.
• Coordinate and lead team alignment meetings such as Kick Offs, Go/No-Go, Lessons Learned, and Sprint Demos for effective and efficient communication of departmental and organizational goals.
• Identify opportunities for continuous process improvement based on customer feedback to facilitate process improvement and better customer experience.
• Vet delivery teams, review performance of teams against set KPIs, and ensure teams are on track to meet goals.
• Perform shadowing and training sessions for new team members and cross-functional teams.
• Host team building activities and function as the primary change advocate.
• Led cross-functional teams to deliver projects on time and within budget.
• Developed project plans, timelines, and resource allocation strategies for multiple initiatives.

Projects – Used Machine Marketplace deployment/ Public Facing Site revamp and launch/ Certified Warranty Decals and Brochure design / Remarketing Programs and Certified Warranty Pricing strategy adoption/ Remarketing Departmental Reports/ Dashboard and Trackers build and implementation.

• Successfully led a global team to revamp and launch the new Public Facing Site (for end users), implementing stakeholder-driven value analysis to enhance user experience and client engagement.
• Successfully managed the end-to-end deployment of the DEVELON Used Machine Marketplace (dealers only) using Agile approaches, prioritizing product backlog refinement, and sprint cycle optimization.
• Directed resource management and elicited requirements through JAD sessions, deploying analytics-driven insights to refine strategic project plans and adjust delivery timelines.
• Determined project constraints and effectively managed those constraints to ensure a successful deployment of the marketplace.
• Developed marketplace function requirements, SOWs, and SLAs to successfully manage the daily operation of the project team using a manageable WBS.
• Assisted in training dealers and lenders on available Remarketing programs and Certified Warranty options.
• Facilitated and supported the implementation of new systems and tools for organizational growth by remaining a change champion to bridge the gap between senior management and project team/dealers/lenders.
• Reviewed and ensured all requirements for used units were captured before adding programs to those units.
• Designed and executed automated procedures that interface with systems such as Salesforce, IRW, and Optimizely.
• Utilized data analytics and resale reporting to optimize strategic planning for used equipment.
• Proactively managed issues and risks by implementing preventative measures throughout the project life cycle.
• Led executive-level presentations and reported consumer insights to highlight the return on investment for projects. Compiled data to create reports that supported decision-making.
• Vetted and cultivated relationships with dealers, lenders, and vendors to maintain the quality of products/services and accurate distribution of essential information.
• Assisted dealers in optimizing Remarketing procedures and programs through performance metrics reporting and analytics.
• Utilized Yoodli and Synthesia to create translated presentations in other foreign languages.
• Maintained a Lessons Learned register to evaluate risks and opportunities effectively.
• Streamlined departmental processes and procedures to enhance engagements and experiences for cross-functional teams and dealers.

Projects – 2023 Halloween, 2023 Holiday, 2023 Spring, SSC Lobby Display, ProXtra using Agile methodology.

• Gathered and disseminated relevant information to cross-functional teams to ensure alignment and effective project creation.
• Scheduled and led project meetings with creative and design teams, as well as other cross-functional partners, to provide project updates, discuss risks and issues, brainstorm solutions, and outline next steps.
• Managed project timelines using tools such as Smartsheet and MS Excel to provide weekly updates.
• Developed reporting mechanisms, dashboards, and executive-level presentations to inform key stakeholders.
• Determined optimal order quantities for each store, considered assortments, and project requirements.
• Performed root cause analysis, initiated surveys, and utilized QR codes to analyze consumer behavior.
• Developed and maintained automated project control tools and workflows.
• Prioritized and organized projects, artwork files, and other materials using project management tools to maintain a comprehensive repository.
• Vetted invoices, managed departmental budgets, and collaborated with finance teams to ensure projects remained within budget.
• Created Bills of Materials, compiled product lists, placed orders, and evaluated prototypes to assess team and project deliverables.
• Evaluated and assessed project risks, developed risk mitigation plans, and created contingencies to maintain an updated risk register.
• Conducted store visits to enhance point-of-purchase displays and improve customer experience.

Projects – Justice Data Solution (JDS) software development and development using Lean and Agile methodologies.

• Organized workshops, training sessions, and team-building exercises to enhance team skills and foster a positive culture.
• Maintained project SharePoint sites and other PMO tools to ensure an accurate repository of information.
• Assisted in managing risks, issues, and changes using Smartsheet and related project artifacts to maintain the risk register.
• Prepared status reports for the project team and executive stakeholders to ensure alignment among all key stakeholders.
• Developed workflows that solved business problems by utilizing the ServiceNow cloud-based development environment based on best practices and lessons learned.
• Developed and administered contracts to outsource subject matter experts (SMEs) as needed.
• Collected data for key performance indicators throughout the project cycle to assess baseline metrics.
• Supported project meetings by documenting meeting notes and action items to evaluate deliverables, enhance follow-ups, and promote team accountability.
• Executed administrative tasks to ensure smooth project operations.
• Streamlined processes and increased team's efficiency by 50%.
• Monitored project issues, risks, schedule, scope, budget, and change management to maintain control of the project as required.
• Communicated project activities to key stakeholders to clarify any confusion or concerns.
• Assisted in identifying critical risks and dependencies to provide a comprehensive overview of the project's status.

Projects – Residential projects, Commercial projects, and Multifamily projects using Waterfall and Kanban methodologies.

• Managed business operations, logistics, procurement, and equipment management using Oracle RMS.
• Facilitated reports, conducted research, and managed correspondence to enhance customer and vendor relations and improve customer retention.
• Directed logistics coordination and procurement planning using Just-In-Time (JIT) and inventory management techniques to ensure seamless project execution and adherence to quality benchmarks.
• Functioned as a liaison between customers and business functions to resolve incidents promptly.
• Coordinated and supported 50-70 projects for over 30 engineers/technicians to ensure timely project completion.
• Provided exceptional service to customers by utilizing ServiceNow ticketing functionality.
• Provided financial support and optimized revenue streams to prevent resource wastage.
• Enhanced stakeholder communication through periodic progress updates and adaptive feedback mechanisms.
• Controlled project progress, risks, and outcomes, guiding the team to achieve project goals and objectives.
• Implemented process improvements and reengineering methodologies to streamline practices.
• Scheduled team meetings and supervised task completion to promote transparency and accountability.
• Ensured technicians completed monthly safety protocol training on time.

• Managed daily office operations, ensuring seamless workflow and efficiency.
• Coordinated communication between departments to enhance collaboration and information sharing.
• Oversaw scheduling of appointments and meetings, optimizing time management for executives.
• Implemented office policies and procedures, improving organizational structure and compliance.

• Developed and maintained relationships with new and existing customers to drive sales growth.
• Conducted product demonstrations, showcasing features and benefits to enhance customer understanding.
• Collaborated with team members to create effective sales strategies and increase market penetration.
• Trained and mentored junior sales staff on best practices and company policies for improved performance.