Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Samuel Bowen

Sonoma,CA

Summary

Entry-level IT support professional with a strong foundation in troubleshooting, user support, and operating system fundamentals. Currently studying for CompTIA A+ and focused on providing clear, reliable technical assistance while building hands-on experience in a help desk environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Head Cashier Supervisor

The Home Depot
05.2024 - Current
  • Acted as first point of support for front-end technology issues, including POS registers, self-checkout kiosks, cash recyclers, and payment systems
  • Troubleshot hardware and software issues on registers and kiosks, performing resets, part swaps, and system recovery to restore functionality
  • Diagnosed connectivity, peripheral, and software issues affecting transactions and escalated unresolved problems following company procedures
  • Replaced or reconfigured malfunctioning equipment to minimize downtime and maintain front-end operations
  • Followed documented troubleshooting procedures and ensured accurate handoff and escalation when issues exceeded local scope
  • Communicated technical issues clearly to management and staff while maintaining a calm, customer-focused environment

Assistant Store Manager

ADIDAS
07.2023 - 05.2024
  • Supported daily operations by troubleshooting point-of-sale and operational issues impacting staff and customers
  • Trained and supported employees on systems, procedures, and customer service standards
  • Resolved customer and operational issues by identifying root causes and implementing appropriate solutions
  • Managed inventory accuracy and reporting, ensuring data consistency and operational readiness
  • Communicated effectively with team members to prioritize tasks and resolve issues efficiently

Education

Associate of Arts - Economics

Santa Rosa Junior College
Santa Rosa, California, CA
05-2025

Bachelor of Science -

Casa Grande High School
Petaluma, CA
05-2024

Skills

  • Technical Support
  • Network Troubleshooting
  • Customer Service
  • Hardware Repair
  • Software Installation
  • System Analysis
  • Ticket Management
  • Performance Monitoring

Certification

  • CompTIA A+ - CompTIA (In progress)
  • Google AI Essentials Specialization

Languages

Mongolian
Elementary
Hebrew
Limited Working

Timeline

Head Cashier Supervisor

The Home Depot
05.2024 - Current

Assistant Store Manager

ADIDAS
07.2023 - 05.2024

Associate of Arts - Economics

Santa Rosa Junior College

Bachelor of Science -

Casa Grande High School