Julie Warner

• Verified accuracy of daily cashier batches by checking receipts, checks and cash.
• Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
• Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
• Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
• Resolved customer complaints quickly to maintain customer satisfaction.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Assisted customers by answering questions and fulfilling requests.

* Supervised and trained Safety patrol team.

* Assisted in teaching English to students from other countries

* Maintained the library, re-shelving and checking books in and out.

* Set up and ran the book fair for the students.

* monitored the playground during recess.