Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Annika Hilderbrant

Rochester,NY

Summary

Offering positive attitude and genuine interest in helping others, brings the ability to thrive in customer-focused environment. Ready to use and develop communication and problem-solving skills in various roles. Excelled in supervising operations and enhancing customer satisfaction, demonstrating excellent organization and problem resolution skills. Utilizes effective communication, empathy, and knowledge to foster patient relationships, rapport, and progress. Strong understanding of therapeutic practices and patient care principles. Enthusiastic to develop clinical skills and challenge self in future experiences and environments.


Overview

2
2
years of professional experience

Work History

Head Cashier Supervisor

Lowes Home Improvement
09.2022 - 09.2024
  • Supervised cashiers to ensure smooth operations and excellent customer service.
  • Managed cash register collection and operations, ensuring accurate transactions and cash handling.
  • Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
  • Scheduled shifts for cashiers, ensuring adequate coverage during busy hours.

Customer Service Representative

Lowes Home Improvement
06.2022 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding resolutions for both the customers and the company.

Education

Master of Science - Occupational Therapy

Ithaca College
Ithaca, NY
05-2026

Bachelor of Science - Occupational Science

Ithaca College
Ithaca, NY
05-2025

High School Diploma -

Brighton High School
Rochester, NY
06-2021

Skills

  • Flexible and adaptable
  • Customer service
  • Interpersonal communication and relationships
  • Health and safety compliance and awareness
  • Punctual and reliable
  • Effective verbal and written communication
  • Organization and time management
  • Artistic creativity

Languages

English
Native or Bilingual
Sign Language
Limited Working
Spanish
Elementary

Timeline

Head Cashier Supervisor

Lowes Home Improvement
09.2022 - 09.2024

Customer Service Representative

Lowes Home Improvement
06.2022 - 09.2022

Master of Science - Occupational Therapy

Ithaca College

Bachelor of Science - Occupational Science

Ithaca College

High School Diploma -

Brighton High School
Annika Hilderbrant