Nadia Mitchell
Houston,TX
Summary
Seasoned Team Leader with a proven track record at Whataburger Restaurants, adept in mentoring and performance evaluations. Excelled in enhancing team productivity through the adoption of new technologies and resolving customer complaints, ensuring top-notch service delivery. Skilled in both complaint resolution and call center operations, consistently fostering professional development and achieving key performance indicators.
Overview
13
13
years of professional experience
Work History
Team Leader
Whataburger Restaurants unit 267
Houston, Texas
08.2019 - 09.2024
- Provided coaching and feedback on employee performance, encouraging professional development.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Front Desk Agent
Mainstay Suites
Houston, TX
10.2017 - 03.2019
- Generated daily reports detailing occupancy levels, revenue amounts.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Sacker/Overnight Stocker and Receiver
HEB Grocery Store
Richmond, TX
01.2017 - 10.2018
- Remove completed or defective products or materials, placing on conveyors or loading docks.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Managed inventory of bags, restocking as necessary to ensure availability.
Provider Relations Specialist
Family Care/PPNI
Houston, TX
10.2011 - 09.2017
- Monitored industry developments related to managed care plans, government regulations.
- Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
- Prepared detailed reports on provider performance metrics for management review.
Education
High School Diploma -
Alief Elsik High School
Houston, TX05-1998
Skills
- Mentoring
- Coaching
- Complaint resolution
- Call center operations
- Performance evaluations
- Employee evaluation
Timeline
Team Leader
Whataburger Restaurants unit 267
08.2019 - 09.2024
Front Desk Agent
Mainstay Suites
10.2017 - 03.2019
Sacker/Overnight Stocker and Receiver
HEB Grocery Store
01.2017 - 10.2018
Provider Relations Specialist
Family Care/PPNI
10.2011 - 09.2017
High School Diploma -
Alief Elsik High School