Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Timeline
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Nadia Taylor

Versatile Professional | HR Advocacy, Leadership, and Creative Solutions.
Austin

Summary

I am a results-driven professional with extensive experience in retail management, sales leadership, and fostering positive workplace culture. My career has been defined by a dual focus on driving revenue growth and creating environments where teams and customers thrive. As a Simplicity Champion at L'oreal, I partnered with leadership to enhance employee engagement and organizational effectiveness. By analyzing global employee survey results and developing actionable improvement plans, I advocated for innovative leadership practices and agile growth. This role strengthened my ability to build high-performing teams and align employee satisfaction with business objectives. In addition, I bring over a decade of experience leading NADO Designed, where I successfully grew e-commerce sales through strategic marketing, a strong online presence, and a customer-first approach. My tenure at Kiehl's Since 1851 further cemented my expertise in brand ambassadorship, cultivating customer loyalty, and achieving sales targets by fostering dynamic, service-driven teams. As a bilingual professional fluent in English, Urdu, and Hindi, I excel at connecting with diverse audiences and fostering inclusive environments. Combined with a foundation in criminal justice, I offer a unique perspective that emphasizes ethical decision-making, cultural agility, and effective communication. I am passionate about leveraging my skills in sales, HR advocacy, and cross-cultural communication to contribute to organizational success while delivering exceptional customer and employee experiences.

Overview

12
12
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Store Manager

Kiehl's Since 1851
10.2023 - Current
  • Led a high-performing team to consistently achieve and exceed monthly sales goals while delivering exceptional customer service
  • Developed and mentored staff to provide a luxury shopping experience, ensuring alignment with the brand's premium standards
  • Assisted in onboarding and training two store managers at separate locations, sharing best practices and fostering their leadership development
  • Conducted inventory management, ensuring accurate stock levels, minimizing shrinkage, and optimizing product availability for customers
  • Fostered partnerships with local businesses to drive sales, increase brand awareness, and build community engagement

Simplicity Champion

Kiehl's Since 1851
10.2023 - Current
  • Acted as an HR advocate, partnering with leadership to analyze and interpret results from the annual global employee survey, developing actionable improvement plans to address identified needs
  • Designed and executed communication campaigns to align employees with organizational goals and key initiatives, fostering awareness and collaboration across teams
  • Spearheaded initiatives to enhance workplace culture, improve employee engagement, and address challenges highlighted in employee feedback
  • Advocated for employee concerns to leadership, promoting transparent communication and implementing proactive solutions to create a positive and inclusive work environment

Assistant Manager

Kiehl's Since 1851
08.2023 - 10.2023
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Skincare Consultant

Kiehl's Since 1851
10.2019 - 08.2023
  • Provided skincare consultations and implemented the circle of service to enhance customer experience
  • Maintained competitive sales in a flagship store, achieving top ranking in high volume sales
  • Trained new team members in product knowledge, selling techniques, and company policies
  • Partnered with sales manager to identify key business building opportunities

Owner

NADO Designed
04.2014 - Current
  • Launched and managed a successful online store, NADO Designed, featuring globally inspired handcrafted jewelry
  • Marketed the business through various channels including Internet forums, social media, and personal networks
  • Facilitated customer needs by addressing questions, complaints, and product returns
  • Continuously researched products, manufacturers, marketing strategies, and online retail best practices

Online ESL Teacher

VIPKid
04.2019 - 10.2019
  • Engaged students using total physical response and clear annunciation to enhance language learning
  • Simplified curriculum instructions for diverse learner levels to cater to individual student needs
  • Provided detailed assessments and feedback for effective communication and progress tracking

Executive Assistant

Kelling Advisor Group, LLC
10.2012 - 12.2013
  • Developed business partnerships with mortgage referral partners to drive growth and revenue
  • Established relationships with prospects through various communication channels
  • Coordinated and scheduled meetings for the Sales Marketing Manager
  • Managed and tracked all leads and interactions for effective follow-up

Education

Bachelor of Science (BS) - Criminal Justice/Law Enforcement Administration

Colorado State University-Global Campus
01.2015 - 01.2016

BACHELOR OF SCIENCE DEGREE - International and Comparative Criminal Justice

Kaplan University
01.2007 - 01.2013

Skills

  • Microsoft PowerPoint
  • Legal Research
  • Brand Ambassadorship

Team development

Store merchandising

Employee training

Customer service management

POS systems

Inventory management

Team leadership

Certification

Texas Real Estate License

Awards

Duke of Edinburgh Award (Bronze Recipient)

Timeline

Store Manager

Kiehl's Since 1851
10.2023 - Current

Simplicity Champion

Kiehl's Since 1851
10.2023 - Current

Assistant Manager

Kiehl's Since 1851
08.2023 - 10.2023

Skincare Consultant

Kiehl's Since 1851
10.2019 - 08.2023

Online ESL Teacher

VIPKid
04.2019 - 10.2019

Bachelor of Science (BS) - Criminal Justice/Law Enforcement Administration

Colorado State University-Global Campus
01.2015 - 01.2016

Owner

NADO Designed
04.2014 - Current

Executive Assistant

Kelling Advisor Group, LLC
10.2012 - 12.2013

BACHELOR OF SCIENCE DEGREE - International and Comparative Criminal Justice

Kaplan University
01.2007 - 01.2013
Nadia TaylorVersatile Professional | HR Advocacy, Leadership, and Creative Solutions.