Nadia Nunez
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Administrator 2
Southeastern Freight Lines
07.2023 - Current
- Respond to calls and contact customers regarding shipment status, billing questions, tracings, etc.
- Intermediate level clerical duties that assist in the operations of the service center such as customer service, appointments, dispatch support and general secretarial.
- Maintain the sales appointment schedule and maintain a list of sales leads.
Office Administration
Allied Stone Inc.
03.2022 - 07.2023
- General clerical duties including photocopying, faxing, mailing, scanning, filing, and maintaining electronic and hard copy filing systems.
- Updated appointment calendars and scheduled meetings to optimize executive time management.
- Updated and maintained office supply inventory to support uninterrupted office operations.
- Maintained and updated expense reports to ensure accurate financial tracking.
- Retrieve messages from voicemail and forward them to appropriate personnel.
- Received, sorted, and routed incoming mail to appropriate departments.
- Communicate with new vendors to obtain bids for safety new projects.
Store Support Supervisor
Whole Foods Market
09.2021 - 05.2023
- Scheduled and supervised Store Support Team Members and managed the day-to-day flow of the department.
- Monitored customer flows and needs; directed Team Members to satisfy and delight customers; responded promptly to customer inquiries.
- Fostered positive environment of teamwork, mutual respect, and high morale among team members.
- Demonstrates decision-making ability, leadership skills, and ability to prioritize and delegate.
- Communicated team concerns and attendance issues to team leader and store leadership, facilitating timely resolutions.
- Proficiency with email, Microsoft Office, and operations-related applications.
Store Support Cashier
Whole Foods Market
04.2021 - 09.2021
- Delivered excellent customer service by promptly addressing customer needs and modeling suggestive selling techniques; answered phones and pages courteously.
- Checks out customer groceries efficiently and accurately.
- Ensured a clean and sanitary working and shopping environment by maintaining equipment according to WFM cleanliness and safety standards.
- Applied tare procedures during checkout for accurate weighing of items.
- Processed customer transactions at checkout with efficiency and accuracy.
Fulfillment
Target
12.2020 - 03.2021
- Utilized data analytics to help the company achieve better results.
- Worked with all teams/departments in the store for inventory purposes.
- Collaborated with all teams for efficient inventory management across departments.
General Merchandise
Target
01.2020 - 12.2020
- Gained expertise in floor plans, merchandising techniques, and sales operations.
- Ensured consistent guest experience by setting products, maintaining stock levels, and accurately pricing and signing merchandise.
- Provided exceptional guest service by addressing customer needs and inquiries promptly.
Education
Diploma -
Mansfield High School
Skills
- Team supervision
- Time management
- Effective communication
- Adaptability to change
- Problem solving
- Decision making
- Guest relations
Timeline
Customer Service Administrator 2
Southeastern Freight Lines
07.2023 - Current
Office Administration
Allied Stone Inc.
03.2022 - 07.2023
Store Support Supervisor
Whole Foods Market
09.2021 - 05.2023
Store Support Cashier
Whole Foods Market
04.2021 - 09.2021
Fulfillment
Target
12.2020 - 03.2021
General Merchandise
Target
01.2020 - 12.2020
Diploma -
Mansfield High School