Summary
Overview
Work History
Education
Skills
Timeline
Generic

NADIA PEARSALL

Woodbridge,VA

Summary

Compassionate Patient Care Coordinator with understanding of hospital operations and patient care. Strong background in coordinating between patients, healthcare professionals, and insurance companies to ensure seamless service. Skills include problem-solving abilities, communication skills, and empathy towards patients' needs. Impact made includes streamlining administrative processes, improving patient satisfaction rates, and enhancing team collaboration in previous roles.

Overview

15
15
years of professional experience

Work History

Patient Care Coordinator III

UVA Health
Manassas, VA
05.2022 - Current

The following is a summary of the major essential functions of the job. The team member may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time:

  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Schedules and registrars patients for the outpatient clinic.
  • Verifies eligibility for patients and ensures all pre-authorizations, referrals, and pre-certifications are obtained as necessary by working closely with the physician offices, Utilization Review and Business Office Departments.
  • Perform other job-related duties as directed by the Supervisor.

Communications: Communicates effectively with all levels of clinic staff and visitors.

  • Greets and assists visitors to the department.
  • Answers all incoming telephone calls and provides accurate information as needed.
  • Attends assigned meetings and contributes positively to serve as communication ambassadors for the organization.

Teamwork: Works within a team to achieve patient and team goals.

  • Shares and initiates regular and professional communication with co-workers.
  • Facilitates and participates in regular staff meetings.
  • Demonstrates a willingness to adjust activities to accommodate the needs of team members/internal customers.
  • Resolves conflicts independently, as appropriate.
  • Accepts responsibility for actions and acts positively upon feedback from others.

Clinical Technician

INOVA LOUDOUN HOSPITAL
Loudon, VA
02.2021 - 05.2022

Clinical Technician 1 Job Responsibilities (to include but not limited to)

  • Provides direct care to patients under direct supervision of registered nurse.ADLs
    Blood Draws
    IV Insertion
    Catheter / Foley insertion
  • Performed EKG tests on patients using appropriate equipment and techniques.
  • Conducted quality assurance checks on all laboratory equipment prior to use.
  • Ensured that all necessary supplies were stocked in clinical areas at all times.
  • Effectively communicates with team members, patients, and visitors.

Maintains professionalism and integrity throughout the healthcare system.

Certified Nursing Assistant

Birmingham Green
Manassas, VA
06.2019 - 01.2021
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Reported changes in patient condition to registered nurse or physician.
  • Transported patients to treatment units, using wheelchair or stretcher.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Participated in educational programs related to nursing assistant skills development.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Served meals to patients in their rooms and assisted with feeding when needed.

Certified Nursing Assistant

Manassas Health & Rehab Center
Manassas, VA
04.2016 - 05.2019
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Reported changes in patient condition to registered nurse or physician.
  • Transported patients to treatment units, using wheelchair or stretcher.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Participated in educational programs related to nursing assistant skills development.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Served meals to patients in their rooms and assisted with feeding when needed.

Certified Nursing Assistant

First Light Home Health
Lorton, VA
09.2013 - 04.2016

Assisted licensed nursing staff in providing direct and indirect

patient care.

● Helped physician during examinations.

● Provided relevant information to patients and families.

● Maintained an organized, clean and safe environment.

● Helped in the environmental preservation of the nursing unit.

● Cleaned and bathed patients.

● Upheld confidentiality of patient information.

● Interacted with coworkers in an obliging manner that contributed to

the better operations of facility

● Highly praised for effective and constant delivery of exceptional care

to residents

● Assist in delivery of personal care and respond to patient emergency

calls

Help patients in walking, eating and personal hygiene

School Bus Attendant

Fairfax County Public School Transportation
Falls Church, VA
11.2012 - 07.2013

● Tends to the physical and emotional needs of special education

students on school buses.

● Responsible for the care and safety of students with disabilities

transported to and from their homes and schools.● Observed and responded to students with seizures, other medical

conditions, behavior changes, and any other unusual conditions on the

bus and implemented behavior controls when necessary.

● Communicated with teachers and parents on a daily basis regarding

student behavior while on bus.

● Responsible for cleaning the interior of the bus before and after

routes.

● Worked with the driver to insure that the interior and exterior of the

bus were free from potential hazards.

● Helped students to board and disembark from bus during each route.

Cashier

McDonald's Restaurant
Springfield, VA
06.2010 - 11.2012

Provided guests with prompt and courteous service

● Greeted customers, took and assembled orders, and received

payments

● Cleaned restaurant according to the restaurant's sanitation

procedures and policies

● Cooked and prepared food for packing or serving

● Checked equipment to ensure it is working efficiently

● Backed up crew members in the event of absences and work

overload

● Checked food and supplies stock and maintain inventory

● Off loaded trucks and moved raw materials and supplies to

  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Issued receipts, refunds, credits or change due to customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.

Education

Associate of Applied Science - Nursing

Germanna Community College
Locust Dale, VA
05-2026

Certificate - CNA

Spotsylvania Career And Technical Center
Spotsylvania, VA
04-2010

High School Diploma -

LAFAYETTE HIGH SCHOOL
Buffalo, NY
06-2008

Skills

  • Patient care
  • Vital signs monitoring
  • Electronic health records
  • Customer service
  • Team collaboration
  • Time management
  • Medical terminology
  • HIPAA compliance
  • Appointment scheduling
  • Critical thinking skills
  • Patient care coordination
  • Multitasking
  • Healthcare documentation
  • Medical record requests

Timeline

Patient Care Coordinator III

UVA Health
05.2022 - Current

Clinical Technician

INOVA LOUDOUN HOSPITAL
02.2021 - 05.2022

Certified Nursing Assistant

Birmingham Green
06.2019 - 01.2021

Certified Nursing Assistant

Manassas Health & Rehab Center
04.2016 - 05.2019

Certified Nursing Assistant

First Light Home Health
09.2013 - 04.2016

School Bus Attendant

Fairfax County Public School Transportation
11.2012 - 07.2013

Cashier

McDonald's Restaurant
06.2010 - 11.2012

Associate of Applied Science - Nursing

Germanna Community College

Certificate - CNA

Spotsylvania Career And Technical Center

High School Diploma -

LAFAYETTE HIGH SCHOOL
NADIA PEARSALL