Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteHybridLocation: Miami, FL
Open to relocation: No
Open To Work
Nadia Ramirez
Miami Beach,FL
Work Preference
Summary
Results-driven professional specializing in personalized air travel solutions through innovative booking systems that enhance operational efficiency. Ensures compliance and maintains high service standards, contributing to customer satisfaction and effective travel experiences. Communicates effectively and collaborates to achieve team and organizational objectives.
Overview
17
17
years of professional experience
Work History
Air Concierge Specialist
Regent Seven Seas Cruises NCLH Corp.
Sunrise, Florida
04.2024 - 05.2026
- Monitored and adjusted air schedules to ensure cost-effective airfare sourcing for luxury cruise guests.
- Arranged bespoke air travel for luxury cruise guests via contracted airlines and travel partners.
- Utilized global distribution systems, including Sabre One and NVS software, to efficiently manage and streamline bookings.
- Ensured flight reservation accuracy through quality control checks with travel agents and guests, enhancing overall booking reliability.
Inflight Operation Crew Coordinator & Administrator
American Airlines
Miami, Florida
01.2014 - 04.2024
- Tracked flight schedules to ensure punctual departures while coordinating with airport services and catering departments, improving operational readiness.
- Facilitated compliance adherence for mainline base crew by delivering timely performance reports, ensuring regulatory standards were met.
- Executed clerical and operational tasks to support base leadership team using SMS, Teams, and Sabre communication systems, enhancing communication flow.
- Reported grooming appearance non-compliance issues related to aircraft equipment manual updates and safety regulations.
Passenger Service Agent/ Office Administrator
American Eagle Airlines
Miami, Florida
05.2011 - 01.2014
- Provided real-time updates to passengers on flight connections, cancellations, and delays, enhancing travel experience.
- Verified international travel documents such as passports and visas for compliance.
- Utilized Sabre system for effective flight dispatch and reservations management.
- Managed administrative tasks for airport badge applications and parking decals, ensuring compliance with airport regulations.
Food and Beverage Supervisor
Marriott, IHG, Hilton, Disney Cruise Lines
Miami, Florida
12.2008 - 01.2011
- Directed mixology services on a cruise leisure vessel, developed and implemented training programs that improved employee performance standards.
- Collaborated with management teams to enhance service strategies and ensure consistent guest satisfaction.
- Supervised support staff, promoting a culture of excellence and accountability within the team.
- Executed inventory evaluations to identify discrepancies and minimize losses.
- Performed audits to ensure adherence to company policies and regulations.
Education
Associate - Management
Penn Foster College
Online Program06-2010
Certificate - Hospitality Management
Concordia University
Montréal06-2002
Skills
- Organizational abilities
- Multitasking expertise
- Brand advocacy
- Client relationship management
- Communication effectiveness
- Conflict mediation
- Global logistics systems
- Travel coordination
- Reservation management
- Operational preparedness
Languages
French
Professional
Spanish
Professional
Timeline
Air Concierge Specialist
Regent Seven Seas Cruises NCLH Corp.
04.2024 - 05.2026
Inflight Operation Crew Coordinator & Administrator
American Airlines
01.2014 - 04.2024
Passenger Service Agent/ Office Administrator
American Eagle Airlines
05.2011 - 01.2014
Food and Beverage Supervisor
Marriott, IHG, Hilton, Disney Cruise Lines
12.2008 - 01.2011
Associate - Management
Penn Foster College
Certificate - Hospitality Management
Concordia University