Nadia Reyna
Galveston,TX
Summary
Dedicated and customer-focused professional with over 3 years of experience providing exceptional customer service in fast-paced environments. Skilled in communication, data entry, problem-solving, and building positive relationships with clients. Proven ability to handle sensitive information, manage multiple priorities, and maintain professionalism under pressure. Seeking an entry-level Patient Service Specialist position where strong administrative and customer service skills can contribute to a positive patient experience.
Overview
4
4
years of professional experience
Work History
Lead Bartender
Mario's Seawall Italian Restaurant
Galveston, TX
01.2024 - Current
- Provide exceptional customer service in a high-volume environment while maintaining professionalism and accuracy
- Resolve customer concerns promptly and effectively to ensure positive experiences and repeat business.
- Handle cash transactions and maintain accurate records.
- Manage multiple priorities simultaneously while maintaining attention to detail and efficiency.
Customer Service Representative
Moody Gardens Inc
Galveston, TX
01.2022 - 12.2023
- Assisted customers in person, by phone, and through electronic communication channels.
- Entered and maintained accurate customer information in company databases.
- Collaborated with team members to improve customer satisfaction and service efficiency.
- Analyzed customer feedback and communicated trends to management to support service improvements.
Education
High School Diploma -
Ball High School
Galveston, TxSkills
- Customer Service
- Phone Etiquette
- Problem Resolution
- Multitasking
- Computer proficiency
Languages
Spanish
Native or Bilingual
Timeline
Lead Bartender
Mario's Seawall Italian Restaurant
01.2024 - Current
Customer Service Representative
Moody Gardens Inc
01.2022 - 12.2023
High School Diploma -
Ball High School