Nadia Rosander
Grover Beach,United States
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Seeking long career for Flight Attendant at United Airlines.
Overview
13
13
years of professional experience
Work History
Customer Service Agent - Cross Functional Ramp
Piedmont Airlines
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Server
Bee House Thai Cuisine
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Ralph Lauren
Sales Associates
07.2023 - 10.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers, helped locate merchandise, and suggested suitable options.
TV Host
MAYA TV
03.2012 - 11.2019
- Entertainment news
- Interviewed show guests and moderated discussions.
- Researched topics for comment and discussion.
- Made promotional appearances at public events.
Server
D'elephant Thai Cuisine
10.2015 - 06.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service Representative
Champney's Health Resort
01.2011 - 06.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor Of Arts - Tourism And Hotel Studies
Bangkok University
Bangkok, Thailand 10.2011
High School Diploma -
Suankularb Wittayalai School
Bangkok, Thailand 03.2007
No Degree -
Rotary Youth Exchange
Quintana Roo, Mexico01.2005
Skills
- Hospitality driven
- Teamwork
- Leadership Experience
- Success Driven
- Public Relations
- Self Motivated
- Amadeus CRS
- IATA reservation codes
- Language English/Professional Thai/Native Spanish/Intermediate And Thai Sign Language
- Food Running
- Check Payment Processing
- Wine Pairings
- Food Preparation and Safety
Timeline
Customer Service Agent - Cross Functional Ramp
Piedmont Airlines
09.2023 - Current
Ralph Lauren
Sales Associates
07.2023 - 10.2023
Server
Bee House Thai Cuisine
01.2023 - Current
Server
D'elephant Thai Cuisine
10.2015 - 06.2017
TV Host
MAYA TV
03.2012 - 11.2019
Customer Service Representative
Champney's Health Resort
01.2011 - 06.2011
Bachelor Of Arts - Tourism And Hotel Studies
Bangkok University
High School Diploma -
Suankularb Wittayalai School
No Degree -
Rotary Youth Exchange
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