Nadia Savoca
Albany,NY
Summary
Dependable customer service agent successful providing fast, high-quality customer service to customers in office settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Polite and professional agent, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Sales Agent
Charter Communications, Spectrum
Albany, NY
08.2022 - Current
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Explained features and advantages of our products or services to promote sales.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Adjusting sales scripts to better target needs of specific individuals, boosting sales by 50%.
Server
Buca Di Beppo
11.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Checked over 20-30 daily IDs to verify ages and uphold NYS liquor laws.
- Increased sales significantly by upselling higher-end products to customers
Supervisor
Pj's Pizza
Albany, New York
11.2012 - 08.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Set overall vision and provided team leadership.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Interviewed, hired and trained new employees for production positions.
- Identified individual employee's unique work styles and adapted management methods.
- Managed over 30 customer calls per day.
Education
Associate of Science - Nursing
Schenectady County Community College
Scotia, NY05.2025
High School Diploma -
Colonie Central High School
Albany, NY06.2008
Skills
- Conflict and Complaint Resolution
- Specials Promotion and Upselling
- Ability to Lift 30 Pounds
- Cool Under Pressure
- Special Requests and Substitutions
- High-Energy and Stamina
- Team Player
- Customer Service and Rapport
- Social Perceptiveness
- Check Payment Processing
- Billing and Payment Processing
- Guest Accommodations
- Guest Relations Management
Timeline
Server
Buca Di Beppo
11.2022 - Current
Sales Agent
Charter Communications, Spectrum
08.2022 - Current
Supervisor
Pj's Pizza
11.2012 - 08.2021
Associate of Science - Nursing
Schenectady County Community College
High School Diploma -
Colonie Central High School
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