Nadia Shehadeh
Rocky Mount,North Carolina
Summary
Dynamic professional with a robust background in education and social services, notably with Nash County Social Services. Expert in family case management and instructional strategies, demonstrating a proven track record in enhancing client and student outcomes. Skilled in fostering educational support and maintaining client confidentiality, ensuring high-quality service delivery and compliance.
Overview
8
8
years of professional experience
Work History
Substitute Teacher, K-12
Kelly Services
Rocky Mount, NC
09.2024 - Current
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Collaborated with other staff members to ensure a positive learning environment for students.
Social Worker III Foster Care and Adoptions
Nash County Social Services
Nashville, NC
08.2023 - 08.2024
- Provided direct clinical social work services to individuals and families in a mental health setting.
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Developed individualized service plans with clients to address their identified goals.
Income Maintenance Caseworker Ⅱ
Nash County Social Services
Nashville, NC
07.2022 - 08.2023
- Reviewed and evaluated client applications for eligibility of public assistance programs.
- Assessed and documented the financial, medical, and other needs of clients.
- Investigated fraud or abuse in cases related to public assistance programs.
Bank Teller
Wells Fargo
Rocky Mount, NC
04.2021 - 07.2022
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
CUSTOMER SERVICE ASSOCIATE/Team Leader
Ross Dress for Less
Rocky Mount, NC
05.2017 - 04.2021
- Managed and monitored customer service team performance to ensure adherence to quality standards.
- Provided guidance, mentoring and training for new customer service associates.
- Ensured the successful resolution of customer inquiries in a timely manner.
Education
Bachelor - Social Work
Barton College
Wilson05-2023
Skills
- Instructional Strategies
- Lesson Planning
- Family Case Management
- Educational Support
- Intervention Planning
- Client Confidentiality
Languages
Arabic
Native/ Bilingual
English
Native/ Bilingual
Timeline
Substitute Teacher, K-12
Kelly Services
09.2024 - Current
Social Worker III Foster Care and Adoptions
Nash County Social Services
08.2023 - 08.2024
Income Maintenance Caseworker Ⅱ
Nash County Social Services
07.2022 - 08.2023
Bank Teller
Wells Fargo
04.2021 - 07.2022
CUSTOMER SERVICE ASSOCIATE/Team Leader
Ross Dress for Less
05.2017 - 04.2021
Bachelor - Social Work
Barton College
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