Nadia Shouman

Launch Entertainment – Orlando, FL
Event Manager | Operations Manager
2022 – Present

• Acted as the primary point of contact for corporate, private, and VIP clients, managing high-volume requests, bookings, and last-minute changes with precision and professionalism.
• Oversaw the full client journey from initial inquiry through execution and post-event follow-up, ensuring seamless, end-to-end experiences.
• Coordinated across operations, sales, safety, and service teams to deliver complex events in a fast-paced environment.
• Anticipated operational challenges and resolved issues in real time while keeping clients informed and confident throughout the process.
• Managed daily operations of a 50,000 sq. ft. facility, balancing client satisfaction, regulatory compliance, staffing, and revenue.
• Trained and led diverse teams of 100+ staff, maintaining consistent service standards and achieving a 95% training success rate.
• Utilized multiple digital systems simultaneously (POS, scheduling, booking, inventory, and reporting platforms) with speed and accuracy.
• Increased client trust and engagement by improving Google Business rating from 4.4 to 4.7 through service recovery and proactive communication.
• Selected as an official training location for new site openings, supporting operational readiness and leadership development.

• Consistently managed the Instagram and TikTok reels for a large following profile
• Keeping up with the latest trends while keeping the original brand.
• Increased our views by 100K

• Effectively created and lead 30 weekly corporate & intimate events including large birthday parties.
• Successfully trained a large staff with multiple groups in a 24 hr period with serving and event host training with a 95% success rate.
• Coordinated all East Orlando Chamber of commerce sponsor breakfast.
• Successful execution of sale planning to post event from start to finish

• Front and Back of House concierge assisting guests, handling the input of inventory, gains and losses, and keeping up with the order of stock.
• Phone communication expert in appt making, and checking in/out guest with meevo booking

• Being a wish granting organization, we created memories for children and families from allocating special moments in the system, and daily events every few hours in the day.
• Ensuring that every child gets a chance to see all calendar holidays in one week with proper set up and tear down ending with management meetings and overview.