Nadia Spivey
Ruskin
Summary
Dynamic and results-driven professional with extensive experience at Amazon and Home Depot. Proven expertise in forklift operations and exceptional customer service, consistently exceeding performance metrics. Recognized for strong attention to detail and problem-solving skills, contributing to efficient warehouse operations and enhanced customer satisfaction. Committed to maintaining high standards in all tasks.
Overview
8
8
years of professional experience
Work History
Warehouse Worker
Amazon
Ruskin, FL
03.2021 - Current
- Operated material handling equipment to efficiently transport goods within warehouse.
- Sorted and organized inventory to maintain optimal storage
- Conducted routine inspections of merchandise for quality assurance.
- Maintained cleanliness and safety standards throughout work area.
- Trained new employees on operational procedures and safety protocols.
- Consistently lifted materials weighing as much as 50 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated forklifts and pallet jacks to efficiently transport goods throughout warehouse.
- Coordinated inventory counts and ensured accurate stock levels through diligent record-keeping.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Optimized storage space, rearranging items to better utilize available square footage.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
Customer Service Representative
Home Depot
Sun City Center, FL
08.2018 - 03.2021
- Provided prompt assistance to customers regarding product inquiries and service options.
- Resolved customer complaints effectively, ensuring satisfaction and retention.
- Processed transactions accurately using point-of-sale systems.
- Managed over 50 calls per day, ensuring I did my best to help each customer
- Maintained knowledge of current promotions and product offerings to enhance customer experience.
- Collaborated with team members to streamline operations and improve service delivery.
- Assisted in training new staff on customer service protocols and best practices.
- Monitored inventory levels and coordinated restocking efforts to meet demand.
- Gathered customer feedback to identify areas for improvement in service quality.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Server
Bubbaques
Sun City Center, FL
09.2019 - 07.2020
- Delivered exceptional customer service in fast-paced environment.
- Managed accurate order processing and payment transactions.
- Trained and mentored new staff on menu offerings and service protocols.
- Coordinated with kitchen staff to ensure timely food delivery and quality standards.
- Enhanced dining experience by creating a welcoming atmosphere and personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Software Engineering
Western Governors University
Salt Lake City, UTHigh School Diploma -
Earl J Lennard
Ruskin, FL05.2018
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Attention to detail
- Pallet jack handling
- Stacking and staging
- Receiving and processing shipments
- Data entry
- Storage organization
- Forklift operations
- Complex Problem-solving
Timeline
Warehouse Worker
Amazon
03.2021 - Current
Server
Bubbaques
09.2019 - 07.2020
Customer Service Representative
Home Depot
08.2018 - 03.2021
Software Engineering
Western Governors University
High School Diploma -
Earl J Lennard