Nadia Swindell

• Led AI-driven investigations, utilizing Python and SQL to detect fraud patterns and optimize claims processing
• Developed automated AI reporting dashboards, improving efficiency and reducing processing time by 15%
• Implemented Generative AI-based text automation for customer communication, reducing manual workloads by 30%
• Applied Vertex AI to enhance decision-making in high-risk claims, improving accuracy in risk assessment models
• Collaborated with legal teams, AI engineers, and compliance experts to implement Responsible AI principles in insurance analytics

• Handled bodily injury claims & settlement negotiations, ensuring fair & ethical resolutions.
• Conducted investigations and managed insurance claims by interviewing claimants and witnesses to collect relevant information.
• Checked coverage details and set precise reserves for damages, negotiating settlements with claimants as needed.
• Employed IME and Peer Review processes, assessed medical bills, and determined compensation amounts.

Skills: Banking • Bank Management • Analytical Skills • Account Management • Financial Services

• Improved financial reporting accuracy by streamlining data collection and analysis processes.
• Optimized investment strategies for increased long-term growth through diligent market research.
• Conducted thorough risk assessments for potential investments, minimizing exposure to financial loss.
• Established strong relationships with key stakeholders, fostering trust and promoting open communication around financial matters.
• Directed the branch in increasing monthly deposits by $1 million, surpassing objectives for business, personal, lending, and investments.
• Oversaw, trained, and mentored colleagues to achieve peak performance.
• Earned a certification in mortgage products and contributed significantly to a compliance initiative during the software transition.

Skills: Banking • Analytical Skills • Account Management • Budgeting • Customer Satisfaction

• Finance • Financial Services