Nadia Uurtamo

• Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
• Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Expertly managed planning, scheduling, and coordination of outpatient procedures.
• Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
• Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

· Utilized computer systems and internal databases to register patients during emergency situations.

· Assigned ICD-10 codes, authorized insurance, and collected patient financial dues.

· Measured patients’ duration of stay and corrected accommodation mistakes for midnight census report and hospital house supervisor.

· Assigned ICD-10 codes, authorized insurance and collected patient financial dues.

· Working with Admissions and assigning bed transfers for patients that help with the flow of the hospital and optimizes patient care.

· Organized charts regularly in accordance with hospital policy and procedures

· Prepared folders and maintained records of newly admitted patients.

· Contacted insurance providers to verify correct insurance information and obtained authorization for proper billing codes

· Handled, processed and distributed confidential patient information

· Patient charting

· Cash handling/Credit card processing.