Nadia William
Lodi,NJ
Summary
Friendly and courteous Hotel Front Desk Clerk that seeks part time employment. Personable and approachable; enjoys meeting and talking with different people. Reliable motivated and willing to go the extra mile to increase guest satisfaction and comfort.
Overview
25
25
years of professional experience
Work History
Guest Services Agent
Hampton Inn & Suites
Fairfield, USA
11.2001 - Current
- Delivered customer service as first and last point of contact, enhancing overall guest experience.
- Checked guests in and out of the hotel
- Register arriving guests and assign rooms
- Confirmed reservation in system and reviewed all noted information.
- Resolved customer complaints with professionalism and efficiency, ensuring satisfaction.
- Promoted positive guest relations to all individuals approaching the Front Desk
- Anticipated guest needs responded promptly and acknowledged all guest concerns
- Provided gracious and efficient telephone service
- Reconciled cash and credit card payments night
Night Audit
Hampton Inn & Suites
Fairfield, USA
01.2011 - 07.2011
- Nightly revenue reconciliation of room revenue, movie revenue and all other revenue sources
- Produced daily earning reports, handled credit card transactions, audited fiscal inventory, and executed 'New Day' procedures for the hotel.
- Resolved accounting discrepancies and distributed financial and auditing reports to maintain accurate financial records.
- Performed combination of following duties for guests of the hotel: Greet, register, and assign rooms to guests.
- Ensured accurate settlement of credit card charges, enhancing guest satisfaction and financial integrity. through batch processing.
- Served as front desk clerk and security, providing light housekeeping and responding to room requests for additional supplies.
Skills
- Front desk management
- Customer relationship management
- Revenue reconciliation
- Daily revenue reports
- Financial report generation
- Credit card processing
- Credit card charge settlement
- Fiscal inventory auditing
- Accounting discrepancies resolution
- Auditing report distribution
- New Day procedures
- Batch processing tasks
Timeline
Night Audit
Hampton Inn & Suites
01.2011 - 07.2011
Guest Services Agent
Hampton Inn & Suites
11.2001 - Current