Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nadia Williams

Mansfield,LA

Summary

Empathetic care giving with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Compassionate [Job Title] possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in [Area of expertise]. Collaborative team player with strong clinical and interpersonal skills. Available [Number] hours per week, weekends and evenings. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

4
4
years of professional experience

Work History

Caregiver

Brookdale Nursing Home
02.2024 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.

Healthcare Customer Service Representative

Carenet
06.2020 - 05.2023
    • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
    • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
    • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
    • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
    • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
    • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
    • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
    • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
    • Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.

Education

High School Diploma -

Mansfield High School
Mansfield, LA
05.2023

Skills

  • Respectful and Compassionate
  • Time Management
  • Problem-Solving
  • Dependable and Responsible
  • Patient Care
  • Multitasking and Organization
  • Strong Ethics
  • Compassionate Care
  • Verbal and written communication skills
  • Vital Sign Monitoring
  • Medical Terminology
  • Compassionate
  • CPR
  • Compassionate caregiver
  • Trustworthy companion
  • Adaptable

Accomplishments

  • Achieved respect through effectively helping with task such as making sure my hallway patients are ok and managing well
  • Resolved product issue through consumer testing.
  • Documented and resolved issues that were misunderstandings that lead to a team meeting where everyone voiced their opinion, which also lead to a great outcome in our work space.

Timeline

Caregiver

Brookdale Nursing Home
02.2024 - Current

Healthcare Customer Service Representative

Carenet
06.2020 - 05.2023

High School Diploma -

Mansfield High School
Nadia Williams