Nadia Carolina Chavez
Los Angeles,CA
Summary
Adept at enhancing customer satisfaction and streamlining operations, I significantly improved patient retention rates at a Chiropractic Office. My blend of direct patient care and exceptional organizational skills, coupled with a proactive teamwork attitude, has consistently contributed to the success of my teams. Demonstrated expertise in documentation and follow-up ensures efficiency and confidentiality in all tasks. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
6
6
years of professional experience
Work History
Assistant Nurse
Chiropractic Office
12.2018 - 03.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Streamlined office operations for improved efficiency by maintaining accurate patient records and scheduling appointments.
- Monitored patient progress throughout treatments, reporting any concerns or improvements to the supervising chiropractor promptly.
- Provided exceptional customer service, resulting in increased patient satisfaction and retention rates.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations and clinic policies.
- Supported patients during treatments by properly positioning them for optimal results.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
Paralegal Assistant
Law Office MVP
08.2018 - 12.2018
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Completed daily logs for management reviews
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
- Assisted lawyers with materials preparation for internal and external training events.
- Monitored the progress of cases throughout their lifecycle, keeping clients informed about updates or changes as needed.
- Conferred with clients and other involved parties to gather and track case information.
- Contacted clients to schedule appointments and discuss progress of cases.
- Interviewed clients to obtain information relevant to cases.
- Assisted attorneys with reviewing and organizing witness reports.
Receptionist
H&r Block
01.2015 - 04.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Receptionist
Roxy’s Income Tax Office
01.2013 - 01.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Collage Bridge Academy
Los Angeles, CA07.2017
Skills
- Reliable team player
- Direct Patient Care
- Customer Service
- Call center experience
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
- Documentation
Languages
Spanish
Native or Bilingual
Timeline
Assistant Nurse
Chiropractic Office
12.2018 - 03.2019
Paralegal Assistant
Law Office MVP
08.2018 - 12.2018
Receptionist
H&r Block
01.2015 - 04.2018
Receptionist
Roxy’s Income Tax Office
01.2013 - 01.2015
High School Diploma -
Collage Bridge Academy
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